📋 Tender Overview
Between 2020 and 2022, the Supervisory Agency for Private Investment in Telecommunications (OSIPTEL) imposed fines of about S/2 million on telecommunications operating companies in the Ayacucho region for failing to comply with commitments to improve quality of service coverage (CCS) and voice quality (CV).
The sanctions imposed declared firm in this period, equivalent to 457.8 tax units (UIT), were due to the failure of the operating companies to comply with the commitments to improve the aforementioned quality standards in the towns of Vilcashuamán, Ayacucho, Carmen Alto, Las Nazarenas, Huanca Sancos, Coracora, San Juan Bautista and Lucanas.
Of the total sanctions, Movistar added S/1 553 640 (equivalent to 360.9 UIT) for fines, thus becoming the most sanctioned in the last three years. For its part, Claro totaled 51 UIT in fines, worth S/224,400, and Bitel accumulated 45.9 UIT in fines, worth S/197,370.
"The improvement commitments are a tool used by the regulator so that operating companies apply corrections, in terms of coverage and quality in the mobile telephony service, within a certain period of time and invest in improving infrastructure," said the director of Attention and Protection of the User of OSIPTEL, Tatiana Piccini. He recalled that failure to comply with improvement commitments implies sanctions.
He added that, to ensure the quality of mobile telephony services, the regulator supervised during the second half of 2022 nine population centers of Ayacucho, evaluating the indicators of CCS, CV and delivery time of text messages. In this time, four improvement commitments were requested from Movistar and Entel.
In this first half of 2023, control actions will continue in 20 population centers. Supervision is scheduled in Cangallo, Pampa Cangallo, Jardín, Ayacucho, Carmen Alto, Yanama, Las Nazarenas, Quinua, San Juan Bautista, Huanta, San Miguel, Tambo, Cabanas, Lucanas, Puquio, Coracora, Pausa, Querobamba, Huancapi and Vilcashuamán
Attention to users
It should be remembered that OSIPTEL provides the service of attention and guidance to telecommunications users nationwide through its different service channels (face-to-face, telephone, face-to-face monitoring, and email-web). In the first quarter of 2023, 879 users in Ayacucho were served. Of this figure, the largest amount was related to mobile service (710), followed by packaged services (56), fixed internet (40), fixed telephony (9), pay TV (7) and others (13).
Meanwhile, the most consulted topics were those related to the National Registry of Mobile Terminal Equipment for Security (Renteseg), billing, claim procedure, quality of service and low service. By operating companies, the users oriented, in their majority, belonged to Movistar (58.6%). It was followed by Claro (18.3%), Entel (12.2%) and Bitel (10.9%).
To learn more about the rights of users of telecommunications services, those interested in Ayacucho can contact the enabled telephones 995 845 836 and 940 709 641. You can also visit, Monday through Friday from 8:30 a.m. to 5 p.m., the regional office of OSIPTEL, located at Av. Mariscal Cáceres 1213, Huamanga.
