📋 Tender Overview
More connected with citizens! To expand its reach and empower more people about their rights as users of public telecommunications services, with a simple, agile and friendly language, the Supervisory Agency for Private Investment in Telecommunications (OSIPTEL) will broadcast its Direct Line program with OSIPTEL through the social network TikTok and in real time.
The stream, which previously aired on the regulator's Facebook page, will air every Friday at 5 p.m. on TikTok Live. In addition, it will be conducted by specialized counselors from the Directorate of User Care and Protection (DAPU) of OSIPTEL, who have extensive knowledge of the regulations and the rights of users in fixed, mobile, internet and pay TV services.
Those who wish to connect will be able to locate the regulator's user on TikTok as @OSIPTEL or enter through the following link: https://www.tiktok.com/@osiptel.
"We want to reach more users, especially the young audience that makes greater use of this platform," explained the director of Customer Service and Protection of OSIPTEL, Tatiana Piccini.
He added that, in this way, they will not only be informed about their rights and obligations in telecommunications services, but also the queries that netizens leave through their comments will be addressed, and they will be guided on issues, such as number portability, migration, service failure, rate increase, short contracts, unique password, and how to make a claim.
Through Direct Line with OSIPTEL on Tik Tok, the public will also be able to learn about the importance and use of various digital tools implemented by the regulator, including Check your plan, Check your mobile equipment, Check your mobile internet and Check your lines, which promote user empowerment, with timely and reliable information. "This program is of utmost importance for users, because if they are well informed they will be able to make better decisions and enforce their rights. Therefore, we invite everyone to connect and send us their concerns, "said Tatiana Piccini.
It should be remembered that in case they have doubts or queries about their public telecommunications services, users can also contact OSIPTEL by calling FonoAyuda 1844, writing to usuarios@osiptel.gob.pe email or going in person to the offices of the regulatory entity nationwide.
