📋 Tender Overview
The Supervisory Agency for Private Investment in Telecommunications (OSIPTEL) informs citizens of the following:
1. On Wednesday, January 31, 2024, 177 base stations (antennas) of 2G technology of the company Claro were reported to have been affected by an international failure of the satellite, which caused the interruption of mobile service in several population centers in various regions nationwide.
2. From the first day the event was reported, OSIPTEL began coordinating to supervise the restoration of service in all the affected localities, which occurred gradually, as reported in the statement issued on February 8.
3. According to the OSIPTEL Monitoring Center, the town of San Antonio del Estrecho, in the province of Putumayo (Loreto), was one of the affected localities where the restoration of Claro's mobile service was pending. Failures were also detected in the energy equipment of the company Movistar (Wednesday, February 7, 2024), which caused the interruption of the mobile service.
4. The Regional Office of OSIPTEL in Loreto began coordinating with the Municipality of San Antonio del Estrecho and the authorities of the Peruvian Air Force (FAP) in the region so that the technical staff of both operating companies could fly to that border town in order to restore the interrupted services.
5. On Wednesday, February 14, 2024, Movistar personnel arrived in San Antonio del Estrecho, managing to restore mobile service.
6. Regarding the service provided by Claro, its technical staff will travel to the aforementioned location on Saturday, February 17, 2024 to carry out corrective actions and restore the service.
7. The Directorate of Supervision and Instruction of OSIPTEL continuously monitors, with the support of the regional offices at the national level, that the operating companies provide public telecommunications services within the regulations in force.
8. It should be recalled that the operating companies are obliged to reimburse the affected subscribers, in the corresponding receipt, for the time that the service has been interrupted. OSIPTEL will verify compliance with the refunds to the affected users.
