📋 Tender Overview
In the first quarter of 2023 the Supervisory Agency for Private Investment in Telecommunications OSIPTEL provided a total of 166356 services to users of the various operating companies that provide fixed and mobile telephony pay television and internet services in the country.Of the total figure 31.4 52 226 correspond to services carried out through radio programs developed in 22 regions of Peru such as Lnea Directa con OSIPTEL 34 410 and other programs 17 816 where different topics related to the rights of users of public telecommunications services are made known and also Queries are heard and answered as part of the regulatory bodys attention and guidance strategy.10.6 17591 of OSIPTEL attendances were carried out through outreach activities such as training 12485 and itinerant days 5106 that were carried out between January and March 2023 to guide users.The remaining 58 96539 that is the largest number of attentions corresponded to those requested by the user carried out through the telephone channel face-to-face offices emails social networks face-to-face monitoring in the service centers of the operating companies among others and represented an increase of 1.8 to that registered in the same period of 2022 94835.Of the customer service at the users request more than half 55859 dealt with mobile phone service which accounted for 68 of the total figure as evidenced by the User Information Portal. Smaller figures were followed by packaging services with 12760 15 fixed internet with 5408 7 fixed telephony with 4935 6 pay television with 1852 2 among others.Byoperating companyBy operating company the largest number of attentions corresponded to Movistar users with 49 385 64.4 followed by Claro with 13 770 18 Entel with 10 450 13.6 and Bitel with 3061 4.By servicechannelThrough the OSIPTEL orientation channel the telephone route registered the highest number of attentions with 52556 followed by the face-to-face modality in the OSIPTEL office which totaled 24930. Meanwhile through email or web 12 810 attentions were made through face-to-face monitoring in the attention centers of the operating companies there were a total of 5619 orientations through social networks 399 orientations and through other channels 225.On the other hand Lima led the largest number of visits at the request of users 14389. The regional offices of La Libertad 4418 Cusco 4230 Loreto 3407 Ancash 3384 Arequipa 2635 and Amazonas 2623 also registered a large number of attentions. It should be noted that the FonoAyuda 1844 of OSIPTEL concentrated 34535 attentions.
