📋 Tender Overview
Regulatory updates were incorporated on causes of contract modification and specific information on service coverage, among others.
Operating companies must use new contract models from May 1, 2025.
The supervisory agency for private investment in telecommunications (Osiptel) approved a new version of short-type contracts or contracts in Spanish and in original Quechua, Aymara, Aimaninka and Shipibo-Konibo, which operating companies must deliver users at the time of hiring public telecommunications services.
According to General Management Resolution No. 68-2025-GG/Osiptel, the mandatory use of this new version of Types contracts will be from May 1, 2025 and applies to mobile services, fixed telephony, fixed and mobile internet access and pay television, whether they are offered individually or packaged. On this occasion, the wireless fixed Internet access service is also incorporated.
The new version of the short contracts incorporates regulatory modifications referred to, mainly, to the recharging and balance consultation channels, the causes of modification of the contract, as well as the specific information on service coverage. Adaptations are also available in the general considerations and the user rights information card, which are an integral part of the contract.
As recalled, in October 2020, the Osiptel implemented a new shorter contract model, which uses agile and close to the subscriber to facilitate its reading and the understanding of the contractual conditions of the telecommunications services it acquires. Subsequently, on February 5, 2021, it ordered the implementation of the short contracts in Quechua and on May 29, 2021, the versions in Aymara, Achaninka and Shipibo-Konibo.
With this measure, the extensive contracts of up to 13 pages of technical content used by the operating companies were left behind, said the Osiptel users care director and protection, Tatiana Piccini Anton.
Operating companies are prohibited to include in their subscriber contract models different from those of the type contract.
Since its implementation until December 31, 2024, telecommunications operating companies issued more than 109 million type contracts (short contracts) for new users of mobile and fixed services in the national territory.
