📋 Tender Overview
- In the first quarter of 2024, operating companies issued more than 17,000 short contracts in indigenous languages.
- Bitel was the operating company that issued the largest number of short contracts in indigenous languages.
Communicating in our native languages is a right of all Peruvians. For this reason, at the request of users in the most remote areas of the country, the operating companies of public telecommunications services delivered a total of 17,809 short contracts (or standard contracts) in Quechua, Aymara, Ashaninka and Shipibo-Konibo, to facilitate access to information, during the first quarter of 2024.
Within the framework of the National Day of Native Languages, which is celebrated today, the director of User Care and Protection of the Supervisory Body for Private Investment in Telecommunications (OSIPTEL), Tatiana Piccini Anton, recalled that operating companies are obliged to deliver a version of short contracts in native languages for public services offered individually or packaged, each time the user requests it.
These short contracts that are easy to read and understand are prepared in these languages to make the details of the conditions established at the time of contracting a service simpler and more user-friendly. Language is no longer a barrier to empowering more users. We are committed to promoting the use, preservation, development, recovery, promotion and dissemination of our native languages, said the OSIPTEL official.
Of the total short contracts signed in native languages between January and March of this year, Bitel was the operating company that concentrated the largest amount with 52.89% (9,419). In second place was Claro with 46.97% (8364). At a notable distance from the first two, Entel was positioned with 0.14% (26) of the total. For its part, Movistar did not issue any short contracts in native languages.
During this period, the largest number of short contracts issued by the operating companies were in Quechua and represented 56.96% of the total (10,144). Furthermore, Claro was the one that signed the most contracts in this language (8,363), followed by Bitel (1,757) and Entel (24). Regarding the regions, companies issued more contracts in Lima and Callao (1688), Cusco (1349) and Puno (1096).
Short contracts in Aymara concentrated 16.05% (2,858) of the total figure, and were only issued by Bitel (2,856) and Entel (2). The regions where users signed the most contracts were Lima and Callao (873), Puno (401) and Cusco (352).
In ashaninka 14.93% (2659) of all short contracts were reached. Bitel was the only company that signed contracts in this language; while, at the regional level, more contracts were issued in Cusco (1,176), Lambayeque (442) and Lima and Callao (438).
Meanwhile, 12.06% (2,148) of contracts were registered in shipibo-konibo. As for companies, Bitel issued 2,147 contracts of this type and Claro, 1. In addition, users signed more contracts in Lima and Callao (631), Puno (274) and La Libertad (188).
Telephone channel in Quechua
It should be noted that, to empower more users about their rights and obligations in the use of fixed or mobile telephone services, pay television and internet, OSIPTEL has a telephone guidance service in Quechua, through the numbers 940. 709 422 and 940 722 578. Opening hours are Monday to Friday, from 8:30 a.m. to 7:30 p.m. m. to 5 p.m. m. With this initiative, we seek to reduce the lack of access to relevant information that prevents Quechua speakers from exercising their rights against operating companies.
Through its website, the regulator has also made available to citizens the 10 rights of users of public telecommunications services in Quechua, Aymara, Shipibo-Konibo, Ashaninka, Kichwa and Awajun versions. You can also find frequently asked questions from users translated into the aforementioned native languages.
