📋 Tender Overview
Assistance is provided in person or digitally through the Citizen Services Office, the Virtual Parties Table and the TUPA Digital. The Ministry of Transport and Communications (MTC) reminds citizens that it does not use intermediaries to manage procedures. Through the Citizen Service and Document Management Office, services are offered directly through the Citizen Service platform, the Virtual Parts Desk and the Digital TUPA.
It is important to highlight that guidance and procedures in Lima are carried out at three locations: Central Headquarters at Jr. Zorritos 1203, in Cercado, where documents are also received; Orrego Headquarters, at Antenor Orrego 1923 in urb. Chacra Rios, in Cercado; and Lince Headquarters at Av. Cesar Vallejo 603, in Lince. In all three, guidance is provided and physical licenses are delivered.
It should be noted that, for all procedures, the user must have an electronic mailbox, where the notification will be sent to them virtually. This procedure is free. This box will be useful for processing authorizations for transportation services, land transit and complementary services.
To access the system and use the MTCs digital electronic notification service, you must go to the following link: https://casilla.mtc.gob.pe. If problems arise with the creation of the account or more information or corresponding technical support is required, you must write to the email: soportecasillaelectronica@mtc.gob.pe.
It should be noted that, with the electronic box, you can also carry out procedures with the Directorate of Road Traffic, the Directorate of Land Transportation Service and the TUPA Digital.
In addition, through the Citizen Service Mailbox, guidance is provided and the reception of documents is highlighted in the citizen service platforms, in person and digital, in the Parts Desk and the TUPA Digital.
The MTC has made available to users the Call Center consultation line 01-6157900 for exclusive use of guidance. They can also write to the email address atencionalciudadano@mtc.gob.pe or call the central telephone number 01-6157800.
Citizens are invited to go to the offices in person, Monday through Friday, between 08:30 and 17:30 hours, and avoid being surprised by processors. Likewise, in the interior of the country, attention is currently provided at the offices in Ayacucho, Arequipa and Trujillo, from 08:30 to 17:00 hours.
