📋 Tender Overview
Within the framework of the strategic axes of institutional modernization, the president of the judiciary, javier arevalo vela, promotes the use of technological tools that facilitate access to various judicial services, allowing litigants and users to save time and money in their procedures.
The serjus virtual platform, also called the justice service in your hands is an online space that offers services such as: virtual judicial guidance, whatsapp consultations and promotes the attention of judicial processes in administrative matters. in addition, it provides detailed information on contact methods, emails and telephone numbers through standardized attention that follows a defined structure.
To use serjus, the user must register on the platform and select the jurisdiction where they wish to receive attention. this will allow them to enter the virtual user attention module, where they can choose the service they require, complete the form and receive fast and efficient attention.
Meanwhile, the chatbot pj is an access service through a single whatsapp line (922 484147), which allows users to make inquiries about their judicial processes, procedures or various services. through a virtual guide and with the option of connecting with a human agent, this service allows users to save time and money.
The mau (user service module) are fully equipped physical spaces, which operate in the supreme court of justice of the republic and in the superior courts of justice of the country. in these modules, in-person, personalized and friendly attention is offered from 8:00 a.m. to 5:00 p.m. judicial users can receive judicial guidance, make inquiries about their files, among others.
In this regard, henry cotos, administrative assistant of the judicial services and user assistance sub-directorate of the judiciary, highlights that technology plays a crucial role in allowing users to access judicial services securely from anywhere and at any time, which translates into significant savings of time and money.
