📋 Tender Overview
To date, 79 suppliers have joined the Consumer Arbitration System, with the possibility of granting compensation to users. If you had problems when purchasing a product or contracting a service, the Indecopi Consumer Arbitration System (SISAC) allows you to resolve the conflict with the supplier free of charge and definitively, and even access compensation for damages, provided that the affectation is proven.
To date, 79 companies belong to SISAC, among which is the recent accession of the GNB bank to the Supplier Registry, which is a first step towards the participation by adhesion of other financial entities to this system and resolving controversies related to savings accounts, credit cards, among other operations in that sector.
It should be noted that an arbitrator participates in the SISAC, acting as a judge, who issues a ruling or award within a period of 45 business days. The decision must be complied with compulsorily. Furthermore, through this mechanism no fines or sanctions are imposed.
The supplier may request registration, membership or affiliation with the Directorate of the National Consumer Protection Authority, before any conflict with a consumer; or you can also use consumer arbitration to solve a specific case.
The data:
For more information, contact (01) 224-7800, annexes 3955 or 3954, 942782587 or write: arbitrationdeconsumo@indecopi.gob.pe
