📋 Tender Overview
Indecopi reported that from January 2022 to May 2023 it attended 26972 complaints from consumers about inconveniences due to the use of their credit cards nationwide. The most claimed fact is the lack of suitability of the service which is reflected in undue charges or commissions non-compliance with prizes and promotions collection of canceled debts poor quality of service blocking or closing of accounts among other actions. Also at the top of the list of claims are unrecognized operations such as fraudulent consumption through electronic commerce transactions on bank websites ATMs among others. Also claims for coercive commercial methods. Precisely to reduce conflicts in this sector Indecopi provides recommendations when using credit cards to prevent these types of fraud and scam that are increasingly frequent. Read the conditions of the contract and the summary sheet credit or information booklet. These documents may contain links to the providers web pages with important information so you should review each of them and verify if you are satisfied. Remember that any change in the conditions of the contract or the summary sheet must be properly informed 45 days in advance of its application. Take care of your credit and debit cards. Do not give them away or share your password with third parties and regularly review your account statement and bank movements. The sending of this report to your email is free. You can also periodically check your debt report on the websiteof the Superintendence of Banking Insurance and AFP SBS www.sbs.gob.peusuariosreporte-de-deudas-sbs. Pay your installments on time to maintain a good credit history. Pay the full amount of your card or failing that pay more than the minimum otherwise it will only prolong your debt. It is also advisable to prepay your debt with extra income and thus avoid paying more interest and other fees. When you cancel a credit request a proof of non-debt the first request is free. Avoid withdrawing cash with your credit card as the interest it generates is usually high and can lead to debt. Avoid over-indebtedness. Make sure you dont buy more credit cards than you need and before you buy them compare the Annual Effective Cost Rate TCEA which is the rate that includes everything you pay for a loan such as expenses commissions and the annual effective compensatory interest rate TEA. Remember that it is your right as a consumer to have the possibility to choose the notary and insurer of your choice when purchasing a financial product. Banks that violate the rights of consumers can be sanctioned by the resolution areas of Indecopi with up to 450 UIT that is more than S 2000000. It should be noted that in the last 4 years from June 2019 to May 2023 the institution imposed 4612 sanctions and 3565 UIT in fines.
