📋 Tender Overview
From the comfort of their home, users can perform their procedures using a computer or cell phone. In order to more easily attend to users of electricity, Electrocentro has modernized its digital customer service channels, transforming its call center (calling for calls) into a contact center, making multiple channels available, such as telephone calls, interactive chats, email, web platform, mobile application and social networks.
The electrocentro customer chief, Carlos Solis Gaspar, said that one of the most used channels are social networks through WhatsApp 992060020, where users can make their consultations, report a breakdown or an incident of electrical risk and can be attended with the qualified technical personnel with the greatest promptness, within the established period. Likewise, the various digital customer service channels are remembered, to consult, report incidents and manage procedures from anywhere and at any time, through its web digital platform, mobile application, social networks and the telephone exchange.
Web platform
Through the Single Digital Platform of the Peruvian State www.gob.pe/electrocenter, users can access the parties table, the claims book, have access to public information, carry out procedures and monitor, know the unique text of administrative procedures (TUPA), enter the virtual office, pay the Light receipt, request a new meter or supply, among other procedures.
Applicative Mobile Distriluz
The application can be downloaded on the cell phone through the links http://bit.ly/3av2bnn (Android) and https://apple.co/2vbybjm (iOS). Here you can visualize the pending receipts, making online safe payments, obtain data on previous payments, have access to the billing history, know the point of the care offices, etc.
SOCIAL NETWORKS
You can also contact the electricity company through Facebook social networks https://www.facebook.com/electroperperu, Instagram https://www.instagram.com/electrocenter.s.a and whatsapp 992060020 (messages and photos).
TELEPHONE EXCHANGE
The Electrocentro company reminds users who can report any 24 -hour emergency to the Central 080171002.
