📋 Tender Overview
The head of the Office of Social Security Standardization (ONP), Victorhugo Montoya Chavez, reiterated his commitment to institutional improvement, after his participation in the Regional Social Security Forum for the Americas 2023. The event, organized by the International Social Security Association (ISSA), culminated in the High-Level Policy Symposium for the Americas, which discussed appropriate policy strategies to meet the changing needs of social security.
The head of the ONP had the opportunity to share improvement experiences with government representatives, international organizations and experts, with the aim of identifying initiatives already implemented in the field of digital transformation.
These initiatives, focused on clients and the renewal of care and proximity strategies, consider cultural and territorial diversity and digital literacy gaps. For his part, the head of the ONP developed during the forum the challenges identified to improve user services, including the omnichannel strategy and the promotion of pension culture. In addition, he emphasized the empowerment of servers as a vital resource in this transformation.
The ONP has among its priorities the creation of service channels with a focus on customer needs.
The head of the institution also held meetings with representatives of the Social Security Bank (BPS) of Uruguay, the Economic Commission for Latin America and the Caribbean (ECLAC), the Inter-American Development Bank (IDB), the Mexican Social Security Institute (IMSS), the Federal Council of Social Welfare of Argentina (Cofepres), the Pension and Retirement Board of the National Magisterium of Costa Rica, the Costa Rican Social Security Fund, among others.
