📋 Tender Overview
Bitel and Entel were the operating companies best valued by users who carry out their procedures and queries through face-to-face telephone and digital service channels according to the study on the quality of care prepared by the Supervisory Agency for Private Investment in Telecommunications OSIPTEL.This is the first study that measures the performance in the quality of care that the main operating companies provide to their own users. This was carried out nationwide for the attentions carried out between June and August 2022 and focused on four major aspects effectiveness and opportunity responsiveness kindness and veracity.The results showed that with 65 Bitel and Entel are the companies that generate the best customer service rating among their users above Claro 44 and Movistar 37. Meanwhile the companies that according to users generate a greater negative perception regarding the quality of care they offer are Movistar 33 followed by Claro 28 Entel 12 and Bitel 10.It should be noted that of the three channels evaluated face-to-face telephone and digital the one that generates the best perception in the user public is face-to-face 56. In contrast the channel that generates the highest negative perception is telephone 31.The study also revealed that the most valued aspect of care services is kindness 55 above truthfulness 52 effectiveness and timeliness 47 and responsiveness 45.Value for moneycomparisonNow what is the perception about the quality of service offered by these operators in the different channels in relation to the price that the user pays monthly According to the OSIPTEL study Bitel is the operator that has the best performance comparing quality with price with 62 of its users indicating high performance. Further behind are Entel 57 Claro 39 and Movistar 32.Meanwhile a significant percentage of users consider that Movistar has the lowest performance in the quality and price comparison 31 followed by Claro 26 Entel 13 and Bitel 8.
