📋 Tender Overview
On June 1, the New Jorge Chavez International Airport will begin operations, and as part of this process, 245 national and international flights will be reprogrammed. Given this situation, INDECOPI informs that airlines are obliged to provide clear, truthful and timely information to passengers, in order to avoid the violation of their rights.
If the passenger does not accept the reprogramming proposed by the airline, he has the right to request the reimbursement of the net value of the ticket, postpone the trip or endorse the passage - without additional cost - to a third party (only for national flights), provided that the application is made up to 24 hours before the scheduled flight.
If you have acquired the ticket through formal travel agencies, the passenger must contact the supplier to receive all the necessary information and alternatives to execute your ticket. Both airlines and travel agencies are obliged to have operating attention channels at all times for consultations, complaints or claims, and must make available the claims book, whether physical or virtual.
What to do if my flight is delayed?
If, for causes attributable to the airlines, they incur delays at the beginning of the programmed or rescheduled flights for a time greater than 2 hours and less than 4 hours, the passenger has the right to receive a refreshment and make a free phone call. If the delay is greater than 4 hours and less than 6, you have the right to a snack, to make a free phone call and receive food.
If the delay exceeds 6 hours, in addition to the aforementioned benefits, the passenger is entitled to financial compensation equivalent to 25 % of the value of the unfulfilled route, or to a benefit in miles, discounts or other benefits offered by the airline, prior acceptance of the passenger. Also, if the passenger requires spending, the airline must provide lodging and transport from and to the airport.
Before any eventuality, INDECOPI has the WhatsApp Airport +51 985 197 624, available 24 hours a day, 7 days a week.
The data
During 2024, the Indecopi Local Office at the Jorge Chavez International Airport managed 5429 claims. So far from 2025, it has already attended 1023 claims through mediation and conciliation mechanisms.
Lima, May 13, 2025
