📋 Tender Overview
Indecopi, in its capacity as the National Authority for Consumer Protection, and in light of the expansion of maintenance work on runway 16L/34R (old runway) of the Jorge Chavez International Airport (AIJCH), urges airlines and the concessionaire Lima Airport Partners (LAP) to inform consumers about the alternatives they have to mitigate any inconvenience that could be caused by the rescheduling or cancellation of their flights.
Among the alternatives contemplated by the Consumer Protection and Defense Code are relocating passengers on other flights, allowing the endorsement of their tickets to another person or returning the money if the user no longer wishes to travel.
Likewise, airlines and LAP companies must maintain updated and permanent information channels to address passenger queries.
Indecopi will remain vigilant to ensure compliance with the obligations of information and adequate treatment towards consumers, and makes WhatsApp Airport available: 985 197 624, 24 hours a day, seven days a week.
In this sense, Indecopi has already held a working meeting with the Supervisory Body for Investment in Public Use Transport Infrastructure - Ositran, the General Directorate of Civil Aeronautics of the Ministry of Transport and Communications - MTC, the Association of International Air Transport Companies - AETAI and LAP, to ensure that users are not harmed.
Lima, December 1, 2025
