📋 Tender Overview
The unified ticket OneTicket has found a firm place in public transport travel in the Czech Republic since its launch at the end of 2020. Over the past five years a total of 11.25 million tickets worth over 1.36 billion crowns have been sold. The interest of passengers remains stable - in 2025 alone OneTicket was purchased by nearly 2.5 million customers.
In the first year of operation approximately 1.3 million tickets were sold. In the following years sales stabilized at around 2.4-2.5 million tickets per year with the annual value of sold tickets exceeding 300 million crowns.
Passengers most often use OneTicket for short and medium distances - mainly on regional and suburban routes up to 50 km. A significant portion also consists of intercity routes up to 200 km.
The data confirm that OneTicket is most frequently used by passengers for everyday regional and suburban trips but it is also applicable on busy connections between large cities. The most tickets were sold on the routes Pardubice - Hradec Kralove (over 80 thousand tickets) and the reverse Hradec Kralove - Pardubice (more than 64 thousand). Other busy routes include Decin - Usti nad Labem Ceska Lipa - Doksy and Jaromer - Hradec Kralove. The connection Pardubice - Prague is also significant as it is among the routes with the highest revenue. Their common denominator is that multiple carriers operate trains on them and OneTicket gives passengers the freedom to use the services of any of them.
Data on purchasing methods indicate that online sales play a crucial role but traditional channels still hold a significant share. Passengers most often purchase tickets at staffed sales points (5.6 million tickets) followed by the e-shop oneticket.cz and the mobile application (3.3 million tickets) and sales by train staff on trains (1.95 million tickets). Ticket machines on trains and at stations also play a smaller but important role.
The digital channels of Czech Railways remain the most utilized - a significant share is also held by the central e-shop CENDIS through which passengers purchased nearly 150 thousand tickets for over 45 million crowns. OneTicket also maintains a strong position in physical stores and directly on trains. The growing popularity of digital channels and stable use of traditional points confirm that OneTicket is accessible and convenient for passengers says Tomas Tichy director of the ICT section of the state enterprise CENDIS which operates the system.
Since its inception OneTicket has grown from a pilot project into a stable public service with a wide range of offerings: one-way return route and network tickets surcharges for transporting dogs or bicycles and the option to reserve a seat on the train. Free assistance for persons with reduced mobility (seniors parents with strollers or visually and hearing-impaired passengers) is a matter of course as are accounts Family and Company for group purchases and central credit management.
A significant milestone in 2025 was the involvement of the carrier Leo Express which opened the system to a broader spectrum of train services. OneTicket can now be purchased online at oneticket.cz in the OneTicket mobile application with card payment Google Pay or Apple Pay at the counters of carriers and in ticket machines. The system is also linked to travel planners on the portals mapy.com and kudyznudy.cz.
We continuously develop the system in accordance with the mandate of its administrator the Ministry of Transport. All changes are made based on its requests and in close cooperation with it. At the same time we analyze possible directions for further development of the system so that it is ready to respond to the priorities of the new government especially in the area of gradually unifying public transport across the Czech Republic comments Tomas Tichy.
Most railway carriers operating in the Czech Republic are involved in the OneTicket system. An overview can be found at oneticket.cz.
