📋 Tender Overview
The Braille system and sign language will be incorporated to guarantee that citizens in vulnerable situations exercise their right to report without barriers.With the aim of guaranteeing dignified and equal attention, the Decentralized Office of the National Authority for Control of the Judiciary of Callao (ODANC-Callao), led by Superior Judge Santos Benites Burgos, made official the implementation of the new Inclusive Complaints System.
This measure, established by Administrative Resolution Ndeg0035-2026-J-ODANC-CALLAO-CSJCL/PJ, seeks to guarantee that people with hearing or visual disabilities or communication difficulties can present their complaints and claims in a direct, dignified manner and without exclusions.
The provision establishes that the Braille System and Sign Language become official and complementary channels to in-person, virtual and telephone attention (hotline, WhatsApp and authorized chat bot). Likewise, it requested that the offices of the Callao Court have accessibility signage using pictograms and high-relief booklets, facilitating the orientation of users from the moment they enter the judicial headquarters.
The resolution provides that support staff will be trained in issues of inclusion and management of gestural syntax. In addition, the Presidency of the Superior Court of Callao has been requested to progressively assign sign interpreters to optimize the service, until the assigned personnel are trained in the use of Sign Language and the Braille System.
The supervision of this system will be the responsibility of the Decentralized Prevention, Supervision and Inspection Unit. Likewise, it will coordinate with institutions such as CONADIS and the Regional Government of Callao to ensure that accessibility facilitators meet the required standards.
With this action, ODANC-Callao is positioned at the forefront of control offices nationwide, complying with the General Law of Persons with Disabilities and the Political Constitution of Peru.
