📋 Tender Overview
The Ministry of the Sea, Transport and Infrastructure, as the project holder, has established a new digital service called Reporting irregularities in road transport.
The new service of digitization of written and electronic submissions is available via e-submission, on the e-Citizens portal, and represents a significant step forward in the further digitization and improvement of the services of the relevant Ministry.
The service is intended for citizens and legal entities of the Republic of Croatia with the aim of increasing the availability, transparency and efficiency of submitting reports of irregularities in road transport, through the electronic system, while at the same time enabling a simpler and faster way of dealing with received reports.
The digital service enables:
reporting carrier irregularities in passenger and freight road transport;
reporting damage to road infrastructure (highways, state roads and other complex road facilities);
submission of applications related to the road transport of cargo and passengers;
individual monitoring of the status and phases of processing the application;
delivery of the answer to the applicant electronically or by other appropriate means.
The previous methods of submitting applications remain available, and applications can still be submitted by e-mail: Inspektorat.Cestovnoj.Prometa@mmpi.hr. Enabling, that is, maintaining multiple application options is useful, especially in cases where the applicant does not have access to the e-Citizens system, or wants to remain anonymous.
