📋 Tender Overview
After one month of operation, the public service Kiosk system at the One-Stop Department of the Ministry of Science and Technology has recorded positive results, showing the initial effectiveness of the administrative procedure reform model associated with digital transformation. Downloading the public service Kiosk at the Ministry of Science and Technology is effective after a month of operation. To date, 338 administrative procedures within the scope of the Ministry (except the Department of Intellectual Property) have been uploaded to the Kiosk system and synchronized with the National Public Service Portal. This integration allows people and businesses to submit online applications right at kiosks located at the One-Stop Department, while ensuring that the process of receiving, processing and tracking documents is standardized and unified on a common platform. According to statistics, in January 2026, the system generated more than 650 applications submitted via Kiosk; In which, the group of Barcode records accounts for the majority. These numbers show that the system has been quickly accessed and used in practice by people and businesses, especially in areas with a high frequency of generating documents. The Kiosk system is designed to be user-friendly, allowing to look up procedures, check document components, digitize paper documents, submit documents online and monitor processing status. Each file is assigned an identification code, clearly defining the deadline and responsibility for processing, helping organizations and individuals proactively monitor progress, while improving transparency in handling administrative procedures. Previously, at the end of 2025, the Ministry of Science and Technology officially opened the Receiving and Returning Results Department at headquarters at 113 Tran Duy Hung, Hanoi. This is a project to celebrate the 14th National Congress of the Party, and is also an important milestone in the Ministrys roadmap for administrative procedure reform associated with digital transformation. The One-Stop Department is organized according to the centralized one-stop shop model, replacing the previous distributed approach. The entire process of handling administrative procedures is designed uniformly at one focal point for receiving and returning results, helping to reduce travel time, simplify operations and create favorable conditions for tracking and monitoring the progress of processing documents. The model is built with a centralized, modern and digital orientation, connecting the Ministrys administrative procedure handling system with the National Public Service Portal and specialized databases. Business processes are standardized and public; Responsibilities at each stage are clearly defined, administrative discipline and discipline are strengthened. An important highlight is the coordination between the One-Stop Department of the Ministry of Science and Technology and Vietnam Post Corporation. In this model, the Post Office participates throughout the entire service cycle, from supporting the receipt of documents, digitizing data, guiding the use of Kiosk and online public services, to returning the results of administrative procedures at home. Currently, the Ministry of Science and Technology deploys three forms of service in parallel: directly at the point; online with on-site support; and completely online. This approach ensures that no one is left behind in the digital transformation process, while gradually forming the habit of using online public services for organizations and citizens. Through the file code, people and businesses can look up the processing status, know clearly what stage the file is in and what the processing deadline is. Publicizing progress helps improve transparency, reduce the need to ask many contacts again and increase the responsibility of the agency handling administrative procedures. After more than a month of operation, the One-Stop Department model of the Ministry of Science and Technology is gradually forming a modern public administration ecosystem, taking people and businesses as the center, aiming for a professional, transparent and effective administration.Thu Giang See moreThe Ministry of Science and Technology inaugurated a modern, centralized One-Stop Department
