📋 Tender Overview
Many initiatives of Customs Branch Region II civil servants have been applied in practice, not only helping with effective management but also bringing practical benefits to import-export businesses. High-tech Zone Customs officers (Region II Customs Branch) guide businesses to look up information to process customs declarations. Encourage creativity and take businesses as the service center. As the customs unit in charge of Ho Chi Minh City - the largest economic center in the country, Region II Customs Branch is one of the leading units in the industrys innovation. The Branch always defines the motto taking the satisfaction of people and businesses as a measure. measuring service quality, thereby drastically implementing many solutions to reform administrative procedures, applying technology to operational stages, shortening procedure time for businesses. Leaders of Customs Branch Region II always encourage and create conditions for young officials and civil servants to promote creativity, thanks to which many innovative initiatives have been recognized, replicated by leaders at all levels and bring practical benefits. A typical example is the initiative of Online lookup tool for assignment results. Document inspection carried out by Customs officers at Saigon port area 1 border gate. Previously, when declarations were in the document inspection stream (Yellow channel), businesses often had to wait or contact directly to know which customs officer was in charge of their businesss records to discuss and carry out customs procedures. Since July 2025, Saigon Port Area 1 Border Gate Customs has built and put into practice the tool Look up declaration assignment information right at the check-in area. This tool is connected to the internet so businesses can have can look up remotely, anytime, anywhere. Every time the declaration is automatically assigned by a civil servant to check on VNACCS/VCIS, businesses can immediately look up the name and phone number of the officer in charge, instead of having to go to the headquarters to see the notice as before. During the testing period, this application received very positive feedback from the business community thanks to its convenience and transparency. At Phu My port border gate customs, the Customs agency has put into use the Customs officer information retrieval application to serve businesses carrying out import and export procedures at Phu My port area. The above application provides information about the customs officer in charge of each declaration. Thanks to that, businesses carrying out procedures at large seaports like Phu My can coordinate with customs more conveniently, quickly contact the right person and job when needing to supplement documents, resolve problems, help reduce customs clearance time, and reduce costs for businesses. Region II Customs Branch officers supervise goods cleared through Ho Chi Minh City seaport. Many initiatives have brought practical results. From the beginning of the year until now, Region II Customs Branch has deployed a series of new information technology solutions, bringing practical efficiency in business management and service. The Branch established a Steering Committee for science and technology development, innovation and digital transformation, along with an Artificial Intelligence (AI) Application Research Team to promote internal digital transformation plans and projects in a synchronous and effective manner. At the same time, the Branch has increased the responsibility of units under the branch in proposing innovative and digital transformation solutions. On that basis, the units have proposed 17 solutions to facilitate businesses, of which many solutions have been researched, successfully tested and put into use, helping to digitize procedures and make information transparent. At Hi-Tech Park Customs, with a large volume of daily customs clearance declarations for enterprises with foreign direct investment, about over 4,000 declarations/day, the unit has put into practice a number of initiatives that bring about effective results. In particular, the initiative Solution to improve the efficiency of notification of goods inspection information using Googles Worksheet application was developed by the unit using the technique Solution to improve notification of goods inspection information using Google technology application combined with Visual Studio Tools for Office (VSTO) programming techniques. The above application, put into use, has helped businesses look up the status of declarations and understand the customs officers assigned to handle Yellow - Red channel declarations using two screens located in the waiting room for convenience in processing. contact to carry out customs procedures. For the Red channel declaration (physical inspection of goods), businesses only need to fill in the online goods inspection registration form by scanning the QR code on the screen so that the Customs agency can grasp and arrange resources to assign goods inspection to the appropriate business. The results of the goods inspection assignment for the day are updated online as soon as the goods inspection is assigned so that businesses can proactively look up online for timely information and coordination. According to assessments of leaders of border and non-border gate customs teams, the above improvement initiatives have brought positive effects to both the Customs agency and the business community. Business processes are streamlined, more automated, customs clearance time and feedback for businesses are improvedsignificantly shortened. Businesses appreciate the transparency and convenience of being able to look up dossier information anytime, anywhere instead of having to work directly, helping to reduce travel costs and avoid waiting. Thanks to practical support, goods cleared through Ho Chi Minh City port border gates in recent times, although increasing, always ensure quick customs clearance and comp
