📋 Tender Overview
On July 6, 2026, Stephanie Obertin, Minister of Digitalization, announced the launch of new features on Guichet.lu and MyGuichet.lu. Stephanie Obertin, Minister of Digitalization (c) MinDigital The first new feature concerns the way of carrying out searches on Guichet.lu. The portal now integrates artificial intelligence and offers users the option of using a conversational agent, also known as a Chatbot. This allows users to search for administrative procedures and related information, intuitively by asking their question to the chatbot. Stephanie Obertin highlighted the accessible nature of this new solution, which saves users from having to search for information on their own and now allows them to simply ask their questions. The Chatbot guides users through the 2,000 procedures available on Guichet.lu, to respond to their request and is also part of the AI4Lux campaign. It also promotes inclusion, since users can ask their questions in the language of their choice. In terms of security, the minister wanted to emphasize that the Chatbot only searches for information present on the Guichet.lu information portal and does not have access to users personal data. The second novelty announced by the Minister of Digitalization concerns the introduction of a process to give a digital mandate on MyGuichet.lu. People who have difficulty with digital technology or those who do not want to carry out their administrative procedures online themselves now have the possibility of mandating a relative or friend to take care of it on their behalf. This new offer aims to strengthen digital inclusion in Luxembourg by allowing people in difficulty to receive help from a loved one or friend. The digital mandate is intended for any adult person with a Luxembourg registration number, but also for people placed under guardianship in Luxembourg. It may be revoked or modified (including the duration of application) at any time. Furthermore, the agent is notified of any action taken on his behalf.
