📋 Tender Overview
Purchases made through social networks and instant messengers are associated with a number of hidden risks for consumers. The key issue is that transactions between private parties are not covered by consumer protection law. Alexander Khaminsky, head of the Center for Law and Order in Moscow and the Moscow Region, spoke about this. Khaminsky emphasized that the status of the seller plays a decisive role. If a product is offered by a private individual, and payment is required to be transferred to his personal bank card, the risks for the buyer increase significantly. In such cases, it will be almost impossible to return the money or exchange the purchased goods. The lawyer advises making purchases exclusively from official sellers, which are legal entities or individual entrepreneurs. This provides greater consumer protection. Verification is required before placing an order. The buyer is advised to carefully study the sellers details. It is also important to make sure that there is a public offer and the possibility of receiving a cash receipt. In addition, you should clarify the conditions for returning goods in advance. If the goods are paid for but not received: It is important to save all existing correspondence with the seller, take screenshots and save payment documents. After this, you must send a formal complaint to the seller. If the seller refuses to fulfill his obligations, he should go to court. In case of receiving a defective product: The Buyer has the right to demand a refund or replacement of the product with a similar one of proper quality. If the seller stops communicating, retained evidence and going to court will become the main tools for protecting consumer rights. The main guarantee for the buyer is a conscious approach to choosing a seller and careful attention to all the terms of the transaction.
