📋 Tender Overview
Last year, citizens used the national electronic identification tools more than 35.5 million times to prove their e-Identity, which is 58% more than the year before. Almost a third of all identity verifications with eSignature tools were performed for receiving public sector e-services using the unified login module integrated into state and local government e-services websites. A very significant share of applications has also been in the financial sector - citizens have widely used eSignature to connect to the Internet banks of their financial institutions, informs VAS Latvian State Radio and Television Center (hereinafter - LVRTC). In 2025, the State Digital Development Agency (hereinafter - VDAA) provided citizens with the opportunity to authenticate in 197 portals and nine mobile apps through the Unified Application Module. The unified application module has been operating since 2013 and during these years has proven itself as a stable, reliable and user-friendly solution that provides secure authentication and unified access to state and local government digital services, says Igor Grishchenko, head of the Digital Identity Department of the Shared Solutions Department of VDAA. Last year marked a significant milestone in changing the habits of the population in cooperation with the financial sector. In the compilation of TOP10 websites, where citizens most often proved their identity with eSignature tools, last year there were four financial institutions - Citadele, Swedbank, SEB and Luminor, confirming that secure digital identity has become an integral part of the daily services of banks. In Citadele Bank alone, e-Identity has been verified 5 million times with eSignature tools, while connections to internet banks make up 34% of the total volume. The fact that last year, for the first time, banks entered the TOP10 websites where e-Identity is most often confirmed with eSignature is a clear signal of a change in customer habits. Citadele is the leader among banks in this list and takes the 2nd place in the overall ranking, confirming that a secure digital identity is no longer an additional option for customers, but a daily necessity. This trend marks a new standard in digital banking services in Latvia, says Toms Starost, head of Citadele banks Baltic customer service department. The digital environment of the health sector has also maintained high user activity - both the state portal eveseliba.gov.lv and the private health service provider Datamed, where eSignature tools are increasingly used for appointments, receiving examination results and arranging other services remotely. Along with these platforms, among the most frequently used solutions are also the e-services of the State Revenue Service and the State Treasury, which confirm the importance of secure electronic identification in dealing with financial and tax issues, as well as the solutions maintained by the information systems developer ZZ Dats. This year we see a significant breakthrough in the use of digital services: compared to last year, the number of citizens connections to e-health using eParakst has tripled. This confirms the increasing public trust in digital identity and the desire to receive health services quickly, safely and remotely. ePartask provides patients with safe access to their data, reduces the risk of errors and reduces the administrative burden on medical institutions. This increase is a clear signal that we are moving towards a modern, safe and a convenient digital health environment for citizens in Latvia, emphasizes Juris Gaikis, board member of the Latvian Digital Health Center. The use of national secure identity tools - eID cards and eParaksts mobile - is available in more than 600 portals and information systems. In the digital environment, citizens have most often confirmed their identity with the mobile app eParaksts mobile, which has been used in 85% of all times of using eParaksts tools. The data show that the citizens are more and more convincingly choosing the mobile identification solution - eParaksts mobile. VDAA data on the use of eParakstas tools with the unified application module also show that eParakstas mobile accounts for approximately 90% of all e-Identity confirmations. This trend clearly shows the choice of users in favor of a more convenient, faster and easier to use everyday authentication method. Mobile identification tools are gradually becoming the dominant method of access to state and local government e-services, as well as private sector platforms. Residents have also appreciated the possibility of using the eID card to prove identity by scanning it with a smartphone. Although this volume is still relatively small, the data confirm a positive trend - eID Scan is accepted as a convenient alternative in situations where users do not have access to an eID card with a card reader or it is not possible to use eParaksts mobile. The application was introduced in October 2024 as a card reader on a smartphone, which allows you to conclude an eParaksts mobile contract using only a phone and an eID card. Already last year, 75% of all eParaksts mobile contracts were signed directly with the eID card and eID Scan app, and on averageLast month, 12,000 new users applied for eParaksts mobile. In April 2025, the functionality of eID Scan was significantly expanded, providing the possibility to sign documents with an eID card also on the eParaksts.lv portal and in the eParakstajs 3.0 program without a physical card reader. Last year, almost 100,000 documents were signed in this way, proving that the solution has turned from a simple contract conclusion tool into a full-fledged daily electronic signing tool. Considering that eID Scan is a relatively new service, usage to date shows public interest and significant potential for growth. As awareness increases and the user experience improves, it is expected that the use of this solution will continue to grow in the future, compleme
