📋 Tender Overview
Organized by Sber, the forum called The Art of Transformation: Path to Operational Efficiency kicked off in Moscow, gathering businesses interested in digital and AI transformations. Senior Vice President and Head of Technology at Sberbank, Kirill Menshov, noted in his presentation that GenAI transformation may be compared to the digital transformation that everyone has already gone through. Likely, it will follow similar patterns, he added. All bank operations and processes are interconnected with digital technology. Considering their scale and speed, replicating them offline is simply impossible. Similarly, GenAI becomes the core of the organization, infiltrating every process so much that the organization cannot function without GenAI. Currently, the bank is at an early stage of building this process--there are numerous initiatives in the pipeline that are gradually shifting from quantity to quality. Software development will soon undergo radical transformation. Mixed teams composed of humans and AI agents will dominate the scene. Instead of writing code manually, the focus will shift to business requirements, which can be quickly converted into code when needed. Humans will barely touch the code, delegating this task to multi-agent systems. Sber is moving toward agents and autonomous execution of an increasing number of operations. Simultaneously, the bank continues to utilize classical robotization. In 2024, Sber executed 3.4 million technological changes in its IT landscape, and by the end of this year, the figure is expected to reach around 5 million. Strategically, the bank focuses on operational efficiency, evidenced by exceptional metrics: monthly transaction volume exceeds 1.5 billion, with process automation at 99.4%. Current priorities include agentization and autonomization. The Operations Center already employs over 70 intelligent digital employees (IDEs), which are multi-agent AI systems capable of performing operations both collaboratively with employees and fully autonomously. Alongside business process autonomization, the Operations Center plans to implement multi-agent systems in production management. This enables a new work model where AI handles most tasks, while humans oversee and strategize the process. The Art of Transformation: Path to Operational Efficiency is a key platform for leaders to obtain practical solutions for integrating AI into workflow and rebooting human-AI interaction, based on real case studies from Sber and its partners.
