📋 Tender Overview
Work demonstrates true commitment to inclusion and respect for diversity and interculturality, stated Janet Tello Gilardi.The president of the Judiciary, Janet Tello Gilardi, launched the Bilingual Window service of the Court of Puno, which breaks the historical communication gap between the judicial system and the indigenous communities, by allowing direct attention to the Quechua-speaking and Aymara-speaking population.
In consideration of cultural relevance, the aforementioned Bilingual Window guarantees that citizens receive guidance, enter documents and make inquiries about their processes in their native language, which generates a climate of trust and validation of their fundamental rights.
May never again belong to a certain community, speak a native language, geographical distance, disability, age or live in a place where justice has never arrived, or any other situation of vulnerability, be an obstacle that closes the doors of justice, said Tello Gilardi.
This is what he expressed about this institutional milestone, in compliance with its policy of inclusion and rapprochement with citizens, which materializes access to justice with an intercultural approach, in accordance with Law No. 29735 (Law on Native Languages) and the Rules of Brasilia.
DIFFERENTIATED MODULE
The implemented service consists of differentiated modules to provide direct attention: the Spanish Quechua Window, whose attention is provided by servers certified in the command of the Quechua language (Cusco-Collao variant) and trained to receive demands, writings and absolution of queries.
While the Aymara Castellano Window is the module dedicated to serving users from Aymara-speaking areas, with personnel evaluated and designated specifically for this function.
This work demonstrates a true commitment to inclusion, to respect for diversity, to interculturality, to concrete actions to bring justice to those who need it most, stressed Tello Gilardi.
In this way, the infrastructure installed in the General Distribution Center (Parties Table) of the Central Headquarters of the Court of Puno with bilingual signage seeks to eliminate language barriers in contact with the justice system.
Furthermore, to guarantee a comprehensive experience from the moment the user enters the judicial headquarters, the module staff will be able to deliver forms translated and validated by the Ministry of Culture (Mincul).
These windows make Law 29735, Native Languages Law, effective, and their inauguration is an act of recognition and respect for the Quechua and Aymara peoples, stated the judge.
It should be noted that this institutional achievement was carried out in close coordination and with the technical participation of the Decentralized Directorate of Culture of Puno (Mincul), guaranteeing the linguistic and cultural relevance of the service.
JUSTICE OF PEACE
As part of the institutional efforts to implement more inclusive services, the head of the Judiciary also delivered computer equipment to the justices of the peace in Puno, an initiative that is aimed at strengthening access to justice for the vulnerable.
Thus, technological tools will help in their work by allowing them to have a more direct connection with the respective judicial district, access to useful documents and in general to faster and more agile information, which will result in more timely justice.
The supreme judge highlighted, on the other hand, the commitment of the president of the Court of Puno, Benny Alvarez Quinonez, to modernize judicial services, bring them closer to the citizens and provide justices of the peace with tools that improve their work, especially in the most remote areas of the region.
We are going to continue working hand in hand with the Court of Puno and with you, judges of the peace, so that no one is left out of justice for the fact of living in a Quechua or Aymara community, or for speaking an indigenous language, he pointed out.
It should be noted that the highest judicial authority in Puno carries out a work program with participation in various activities aimed at strengthening the jurisdictional and administrative management of the aforementioned court, for the benefit of citizens.
Puno, December 6, 2025
