📋 Tender Overview
We wrote to you last week setting out the measures we are taking to provide more of the food that people need in a safe and clean environment.Our colleagues have risen brilliantly to the challenges of recent days but this challenge is unprecedented and inevitably despite our hard work and best intentions not everything has or will go exactly to plan. But well take learnings well be informed by the latest guidance from the Government and well keep going.Importantly we need your help to do this.With that in mind following the Prime Ministers recent announcement we wanted to write and update you on the measures we continue to take and what new things you will begin to see in our stores in the next few days. Food for allTo ensure more people have access to everyday essentials we have introduced a store-wide restriction of 3 items per customer on every product line and removed multi-buy promotions.In product areas where demand is particularly high we have simplified our range to get more of the most popular products on shelves.We have introduced a special hour in stores for NHS workers as a thank you for all they are doing. On Sundays they can browse our large stores and select their shopping an hour before the checkouts open. All we ask is if youre an NHS worker that you bring a form of ID to store such as an NHS staff card. We have listened to feedback and are looking at how we can extend this to include extra days from next week.To ensure our more vulnerable and elderly customers can shop for what they need in our large stores we have prioritised one hour every Monday Wednesday and Friday morning between 9-10am.We know that its difficult right now to get a delivery slot for online shopping. We are at full capacity for the next few weeks and we ask those who are able to safely come to stores to do so instead of shopping online so that we can start to free up more slots for the more vulnerable.We are looking at every opportunity to increase the number of slots available. As we increase our capacity we will also set aside more of these slots for our most vulnerable customers.We have more stock coming into stores every day with up to double the usual amounts of key essentials arriving but we need everyones help please buy only what you need so that there is enough for everyone.
