📋 Tender Overview
The Telecom Regulatory Authority of India TRAI under Ministry of Communications in order to ensure that all promotional messages are sent through Registered Telemarketers RTMs using approved Headers and Message Templates on Distributed Ledger Technologies DLT platform and also to stop misuse of Headers and Message Templates has issued two separate Directions to Access Service Providers under Telecom Commercial Communication Customer Preference Regulations 2018 TCCCPR-2018 and the Telecom Regulatory Authority of India Act 1997 24 of 1997.TRAI has observed that Headers and Message Templates of Principal Entities PEs are being misused by some Telemarketers. To stop the same Access Service Providers have been directed toreverify all registered Headers Message Templates on DLT platform and block all unverified Headers and Message Templates within 30 and 60 days respectively.ensure that temporary Headers are deactivated immediately after the time duration for which such headers were created. ensure that content variables in Message Template do not have flexibility to insert undesired contents. Entities involved in message transmission should be clearly identifiable and tracked if required.remove confusions among recipients of message and prevent their misuse no Look-alike headers Headers which are similar by virtue of combination of small case or large case letters are to be registered by Access Providers in names of different Principal Entities.To curb messages from unauthorised or unregistered telemarketers including telemarketers using telephone numbers Access providers have been directed to-Bar all Telemarketers who are not registered on Distributed Ledger Technologies DLT platform from handling the message template scrubbing and delivery of messages to recipients through Access Providers networkEnsure that promotional messages are not transmitted by Unregistered Telemarketers or Telemarketers using telephone numbers 10 digits numbersAct against all such erring Telemarketers as per the provisions of the regulations and initiate actions as per relevant legal laws. The Access Service Provider shall also notify details of such Telemarketers to other Access Providers who shall in turn bar these entities from sending any kind of commercial communications through their networksAll the Telecom Service Providers have been directed to comply with the above directions within thirty days.For any clarificationinformation Shri Jaipal Singh Tomar Advisor QoS TRAI may be contacted at Tel. No. 011-23230404.
