India Post Partners Tender

IT services consulting and business solutions organization has partnered with the Department of Posts in its multi-year transformational journey to become a multi-service digital hub modernize the delivery of mail and packages enhance customer experience and launch innovative services that will drive new revenues.At the heart of this transformation is the Core System Integration CSI program designed and implemented by TCS. This involved deploying an integrated ERP solution that caters to mail operations finance and accounting and HR functions and connects its vast network of more than 150000 post offices making this the largest distributed ePostal network in the world.The integrated solution is built to cater to the Departments immense scale and future needs. It supports the HR needs of over 500000 employees services over 40000 concurrent users and processes over 3 million postal transactions a day making this one of the largest SAP implementations in the world.On the front-end TCS has implemented its Point of Sale PoS solution across 24000 post offices with over 80000 PoS terminals making this amongst the largest such implementations in the world. Additionally TCS has built a web portal with consignment tracking capabilities and set up a multi-lingual call center for customer support.To enable India Post to benefit from the burgeoning ecommerce opportunity while fulfilling a vital social obligation the web portal has an e-marketplace to help rural artisans self-help groups and women entrepreneurs reach out to buyers throughout the country.An important objective of the transformation is to use the Departments nation-wide reach to drive financial inclusion and accessibility of citizen services in remote areas. This is being accomplished through over 130000 DARPAN hand-held devices that Gramin Dak Sevaks use to provide postal banking insurance and cash management services in remote villages even those without network connectivity.Salim Haque Member Postal Services Board said A program of this scale spread and complexity required meticulous planning and adroit execution. The TCS team has shown sheer rigor passion dedication and attention to detail which have been commendable. Their maturity in understanding the requirements of India Post has been par excellence yielding a robust design which makes the solution state-of-the-art and adaptable to future needs.In a digital era postal services across the world are reinventing themselves to stay relevant to a new generation said Debashis Ghosh Business Group Head Public Services TCS. We are proud to have partnered with the Department of Posts in this pioneering mission mode initiative to build a world class future-ready digital platform that the nation can be proud of. With this the department can offer smart postal services enriched customer experiences and innovative value-added services to the citizens of India.