📋 Tender Overview
The Postal Department under the Ministry of Communications has implemented Information Technology IT Modernisation Project for digitisation and modernisation of Postal Department.The details of the steps taken for digitization of the Postal Department are as underAll the 25099 Departmental Post Offices have been computerized and networked. The Department has also modernized 129854 Branch Post Offices in the rural areas of the country by providing Subscriber Identification Module SIM based hand held point of sale devices for providing postal and financial services. A central server based integrated modular and scalable solution for all the operations of Department of Posts including Banking Insurance Mails Human Resources and Finance Accounts has been provided. The Project also involved creation of Information Technology IT Infrastructure like Data Centre DC Disaster recovery Centre DRC and setting up Wide Area Network WAN.Core Banking Services CBS and Core Insurance Services Postal Life Insurance and Rural Postal Life Insurance have been provided in all the Post Offices in the country.Automated Teller Machine ATM Internet Banking Mobile Banking National Electronic Fund Transfer NEFT Real Time Gross Settlement RTGS and e-Passbook facilities are provided to customers. The details the steps taken proposed for digitisation StateUT-wise are as belowAll the Post Offices have been networked on a single Wide Area Network WAN to ensure fast transmission of information among all Post Offices.Department has started sharing Electronic Advance Data EAD of international postal articles with other postal administrations to improve security reduce delay in handling and expedite processing in Customs.A robust system for online track and trace with Management Information System MIS from booking to delivery has been put in place.In order to increase the business Department regularly reviews its offerings and takes appropriate action to offer value additions to make them more customer and business centric. Further new products and services are introduced as per customers requirements and market needs. In the recent past Department has also set up dedicated bulk mail Parcel Processing centres and established Nodal delivery centres for mechanisation of the Parcel delivery and increase the revenue from Parcel business. Moreover commercial exports have been enabled through Postal channel by introduction of Postal Bill of Exports by Customs.The Department in tie up with Government organizations is providing various citizen centric services viz. Aadhaar enrollment updation facilities Post Office Passport Seva Kendras Passenger Reservation facilities Digital Life certificates etc.The total investment in the Information Technology IT Modernisation Project in the last three years and current year is as underFinancial Year Expenditure Rupees in crore2019-20 410.692020-21 814.092021-22 778.062022-23 up to October 2022 549.57The project has been implemented centrally pan -India. Hence State Union Territory UT - wise expenditure is not applicable.154953 Post Offices including 129854 Rural Branch Post Offices are modernised and enabled for multifunctional delivery of Government Services. 13352 Aadhaar Enrolment and updation Centres and 429 Passport Seva Kendra are functional in Post Offices. Further 120196 Post offices are providing Common Service Centre CSC Services.
