📋 Tender Overview
Given the cancellations of flights registered in recent days in various regions of the country, due to bad weather, such as intense fog, snow, strong winds or storms, Indecopi informs that users retain their rights and airlines must comply with their obligations.
In this sense, in these cases, passengers have the right to:
Receive timely, clear and understandable information about the cancellation of the flight and the measures taken by the airline.
Request a refund of the amount paid for the unused ticket.
Request the endorsement or transfer of the new rescheduled ticket to a duly identified third party.
Request the rescheduling of the flight under the same agreed conditions.
Maintain the right to use subsequent legs of the trip, in the case of round-trip tickets or multiple stopovers.
Additionally, consumers are reminded of the importance of always contracting with formal suppliers and retaining proof of payment.
As for companies, although adverse weather conditions are beyond their control, they have the obligation to reschedule canceled flights or return the money paid, as appropriate.
Likewise, airlines have the obligation to keep all their service channels enabled and operational so that passengers can receive immediate attention and resolve any doubts about the canceled flight. If the ticket was purchased from a travel agency, it is recommended to contact said provider directly to find out the available alternatives.
Indecopi, from its office at the Jorge Chavez International Airport, and in coordination with its regional offices, carries out permanent monitoring to verify that airline companies respect the rights of affected consumers.
The institution makes WhatsApp Airport 985 197 624 available to passengers to receive guidance or register complaints 24 hours a day, 365 days a year. Likewise, the email: sacreclamo@indecopi.gob.pe; telephone numbers (01) 224 7777 (Lima) and 0 800 4 4040 (regions); and the Reclama Virtual platform: https://enlinea.indecopi.gob.pe/reclamavirtual/#/.
Lima, January 14, 2026
