📋 Tender Overview
Given the temporary suspension of flights due to maintenance work on the runway of the Alejandro Velasco Astete International Airport in Cusco, from 8:00 p.m. today, Monday the 13th until 8:00 a.m. on Tuesday, October 14, Indecopi, as the governing body of the National Integrated Consumer Protection System, points out the following:
Airlines must constantly keep users informed about any changes in scheduled schedules and provide service channels.
Airlines must ensure that the service channels are active and provide truthful, clear, timely and understandable information, allowing queries to be made and the Complaints Book available for complaints or claims, in case of inconvenience.
Given the possibility that some canceled flights are related to the provision of tourist services, suppliers in this sector are urged to provide facilities to consumers with activities scheduled in advance.
Likewise, passengers are reminded that Indecopi has an office in the new terminal of the Jorge Chavez International Airport, where they can receive guidance and file complaints. The following service channels are also available:
WhatsApp Airport (24 hours): 985 197 624
Email: sacreclamo@indecopi.gob.pe
Telephones: 224 7777 (Lima) and 0 800 4 4040 (regions)
Reclama Virtual Platform: https://enlinea.indecopi.gob.pe/reclamavirtual/#/
In addition, Indecopi in Cusco has a Regional Office whose Citizen Service is available at 913 015 928 (Monday to Friday, from 8:30 a.m. to 5:30 p.m.).
Lima, October 13, 2025
