📋 Tender Overview
Indecopi is promoting its digital transformation by expanding the use of artificial intelligence (AI) in consumer protection investigations, both in Lima and in the regional offices of La Libertad, Piura and Lambayeque, where this tool has allowed the time for drafting resolutions to be reduced by an average of 32%. Its implementation will be progressively extended to all decision-making bodies at the national level.
Initially, resolution AI was applied in the Resolution Body of Summary Procedures No. 3 (OPS 3), with complaints from the real estate sector--one of the most sanctioned--where it allowed the time for drafting initial resolutions to be reduced from 58 to 33 minutes, that is, 36% less. Thanks to this, the initial stage of investigations can be developed more quickly and efficiently for the benefit of consumers.
In 2024, Indecopi registered more than 29,000 complaints regarding consumer protection. If the artificial intelligence tool had been applied, nearly 7,200 hours of work would have been saved, equivalent to almost 900 work days. This additional time could be used to resolve more cases and innovate institutional services.
Indecopis decisive AI does not replace legal analysis or substantive decisions, but rather assists specialized personnel under a protocol that guarantees human review and validation. Its use is governed by the Institutional Guidelines for the Ethical Use of AI, approved in May 2025, and by the regulations of Law 31814, which promotes the use of artificial intelligence in favor of the economic and social development of the country.
The so-called decisive AI is part of Indecopis digital ecosystem, along with Yanapay, another innovative tool that automates the preparation of documents, and Whisper, a technology that transcribes millions of audios to identify advertising content, currently used by the institution in cases related to spam calls.
At Indecopi, digital transformation is not a project, it is our way of moving forward every day for the benefit of citizens.
Lima, October 20, 2025
