📋 Tender Overview
Since 2024 the institution uses AI to control the calls spam.Indecopi has approved its guidelines for the ethical use of artificial intelligence (AI), marking a milestone in its path to technological modernization. This regulatory framework establishes clear principles to ensure that the implementation of AI is transparent, safe and respectful of information privacy.
The institution promotes the use of these principles, taking into account that since 2024, it uses AI as a tool in the control against calls without consent or telephone spam, which has so far allowed to analyze more than 7 million audios and initiate sanctioning administrative procedures for the benefit of users affected with this practice.
Likewise, the institution has other projects that incorporate AI tools to improve institutional efficiency and citizen service in the test phase. It is a chatbot that will guide the citizen in the presentation of claims; another to analyze large volumes of information and detect indications of possible breaches to the regulations; as well as an initiative for the generation of resolution projects.
The Information Technology Office (OTI), together with the work team for the implementation of artificial intelligence (ETIA), will lead the implementation of these guidelines. Your work will include establishing controls, issuing technical opinions and training staff in the proper use of these technologies.
With this initiative, Indecopi reaffirms its leadership in the adoption of emerging technologies, promoting a more ethical and efficient digital ecosystem for the benefit of citizenship.
Lima, July 4, 2025
