📋 Tender Overview
Sky, Star Peru, Latam and Atsa modified their contracts after receiving sanctions totaling 145.55 UIT, equivalent to S/ 778 692.50.The Sky Airline Peru, Star Peru airlines, Latam Airlines Peru and Atsa were sanctioned by the Consumer Protection Commission No. 3 of INDECOPI for including abusive clauses in air transport contracts published on their websites, thus violating the rights of consumers. These resolutions, initiated ex officio, were confirmed by the Specialized Chamber in Consumer Protection, ultimately administrative instance.
In total, 17 abusive clauses of contracts were eliminated. Likewise, as part of the corrective measures, Indecopi ordered that companies adapt their terms and conditions, which has already been fulfilled. This action benefits more than eight million passengers, according to air traffic data from the General Directorate of Civil Aeronautics (DGAC).
Among the abusive clauses eliminated are: https://acortar.link/wa8e1l
The four airlines were sanctioned with fines totaling 145.55 UIT, equivalent to S/ 778 692.50. These sanctions have a dissuasive character and seek to prevent future infractions. Resolutions can be visualized in the following link https://servicio.indecopi.gob.pe/buscadorresoluciones/
Indecopi reminds all companies in the sector that they must review their contracts to ensure that they do not contain provisions that affect consumer rights. In that sense, the institution will continue with the audit actions through its Supervisory Directorate and its office at the Jorge Chavez International Airport.
As part of this work, Indecopi will also be present during the White March and the next inauguration of the new airport, with the aim of guaranteeing adequate service to passengers.
Finally, citizens can assert their rights through the following channels:
Email: sacclamo@indecopi.gob.pe
Telephone: 224 7777 (Lima) and 0 800 4 4040 (regions)
WhatsApp Airport (24h): 985 197 624
Virtual Claim Platform: https://enlinea.indecopi.gob.pe/reclalavirtual/#/
Lima, May 26, 2025
