📋 Tender Overview
The Vietnam Aviation Administration (Ministry of Construction) has just sent a document to Tan Son Nhat International Airport and the Southern Airport Authority related to the quality of passenger service at the port after receiving feedback from the press. The Aviation Administration requires clarifying the trapped passenger case in Tan Son Nhat in the middle of the night - Photo: Q.BThe, the Vietnam Aviation Administration requested the Southern Air Airport to preside over and coordinate with Tan Son Nhat International Airport, Tan Son Nhat International Airport Police and relevant agencies and units verified and clarified the contents reflected by the press; Strictly handle organizations and individuals that commit violations (if any) as prescribed. Clearly clear the contents of the press reflecting the same content, continue to strengthen the inspection and supervision of the compliance with the quality of service of the airlines, the service providers in accordance with the prescribed airport. Maintain and coordinate with the Southern Airport Authority, the Police Department of Tan Son Nhat International Airport and the units serving the ground, the airlines review the entire process of passengers, the coordination regulations between the units from which to determine the cause, propose solutions to overcome, complete the coordination process and regulations (if there are inadequacies). The time to immediately rectify the inadequacies, affecting the quality of service provision and legitimate interests of customers.Form, information in the press, after landing at Tan Son Nhat airport at dawn on June 15, many passengers had to wait 40 minutes in the cage hallway because the airport staff slowly opened the door. The plane took off at 22h50 on June 14, landing at Tan Son Nhat airport at 0:20 on June 15. After landing, the pilot brought the plane to the cage tube of T1 station, passengers did not have to take a transfer bus. However, when leaving the plane and passing through the cage tube, both pilots, flight attendants and all passengers were stagnated at the end of the corridor because a glass door has not been opened. The guest also shared, after about 40 minutes, a person wearing aviation security costumes and a new airline staff came to open. The incident made many passengers angry, tired, especially at the night of the night.
