📋 Tender Overview
The Government issued Decree No. 208/2026/ND-CP dated June 15, 2026 on air transport. Notably, there are regulations on the obligation to support and compensate passengers when flights are delayed, canceled or changed in schedule. Download Passengers are compensated when the flight is delayed for more than 4 hours due to the transport units fault. This Decree regulates in detail a number of articles of the Vietnam Civil Aviation Law No. 130/2025/QH15 on air transport business; leasing and purchasing aircraft for civil aviation activities in Vietnam; transportation of passengers, luggage, goods and civil liability; Coordinate departure and arrival times at the airport. Obligations of the carrier to passengers in case of flight delay Regarding the carriers obligations to passengers in case of flight delay, Article 36 of the Decree stipulates as follows: 1. Base flight schedule: a) Base flight schedule is the flight schedule announced by the carrier to book seats and sell tickets to passengers, updated version until 3:00 p.m. (Hanoi time - data closing time) the day before the expected date of operation; b) Data of the base flight schedule must be transferred to the data system of the airport operator, the enterprise providing passenger terminal services and the expected departure time according to this flight schedule must be displayed in the column Estimated departure time according to the flight schedule (STD) on the flight information display system (FIDS) at the airport; c) The base flight schedule must be published on the carriers website so that passengers can access it for domestic flights.2. A delayed flight is a flight whose actual departure time is 15 minutes later than the departure time according to the base flight schedule. A long delayed flight is a flight delayed from 04 hours compared to the departure time according to the base flight schedule.3. When the carrier expects a flight to be delayed, the carrier is obliged to: a) Promptly notify, apologize to passengers and state the reason for the flight delay; b) Update the new estimated departure time to airport operators and businesses providing passenger terminal operations services to display on the flight information screen at the airport with a frequency of at least every 30 minutes.4. For flights delayed by 02 hours or more: a) Serve drinks or provide vouchers of equivalent value to passengers; b) Within the scope of service provision of the carrier, the carrier is responsible for changing travel time (re-book) or switching itinerary (re-route) so that passengers can reach the end of the journey when the passenger requests, exempting restrictions on itinerary or flight changes and related surcharges. (if any) to passengers in case of flight delay due to the carriers fault.5. For flights delayed by 03 hours or more, the carrier is obliged to serve food or provide vouchers of equivalent value and comply with the provisions of Clause 4 of this Article;6. For flights delayed by 04 hours or more, the carrier is obliged to: a) Comply with the provisions in Clause 5 of this Article; b) Refund the entire ticket price or refund the unused portion of the ticket when the passenger does not agree to comply with the provisions in Point b, Clause 4 of this Article; c) Compensate non-refundable advances for passengers whose seats have been confirmed and have tickets on the flight. Non-refundable advance compensation is only made once for each flight, including cases of on-board flight delays specified in Article 38 of this Decree; d) The provisions at Points b and c of this Clause only apply to cases of flight delays due to the carriers fault.7. For flights delayed from 06 hours or more, the carrier is obliged to: a) Comply with the provisions in Clause 6 of this Article; b) In case the delay is from 07:00 to before 22:00, they must arrange accommodation suitable to the actual conditions of the airport. In case the delay time is from 10:00 p.m. the previous day to before 07:00 a.m. the next day, sleeping and resting places must be arranged in accordance with the actual local conditions or alternative solutions if agreed by the passenger; c) The provisions in point b of this clause do not apply in case the passenger accepts a ticket refund.8. The provisions on the carriers obligations to ensure food, drink, and rest for passengers in this Article only apply to passengers with tickets, confirmed seats, and present at the airport.9. The Minister of Construction shall detail the level of non-refundable advance compensation; method and duration of non-refundable advance compensation; Obligations to disclose information and reporting obligations of the carrier in case of flight delays, cancellations, or passengers being refused transportation. Obligations of the carrier to passengers in case of changing flight schedules. Article 37 of Decree 208/2026/ND-CP stipulates: 1. Changing the flight schedule of a flight is the carrier changing the expected departure time of a flight determined by a flight number that has been opened for sale.2. From the time of opening the sale until the time of announcing the base flight schedule, the carrier changes the scheduleIf the flight departs more than 05 hours earlier or later than the departure time on the ticket, the carrier is responsible for performing the following obligations: a) Notify passengers; b) Refund tickets to passengers or change the itinerary, change the appropriate departure time or change to another flight within 72 hours of the departure time on the ticket so that the passenger can reach the end of the journey according to the passengers request.3. After the time of publication of the base flight schedule: a) For flights with an estimated departure time 15 minutes later than the base flight schedule, the carrier must fulfill the obligations in Article 36 of this Decree; b) For flights with an estimated departure time 04 hours earlier than the base flight schedule, the carrier must comply
