Germany Next Generation Tender

announced enhancements to its Next-Generation Support concept. These include developments to AI-driven features such as incident solution matching and real-time support resources like the Schedule an Expert and Expert Chat services.Through the integration of machine learning and artificial intelligence AI these intelligent tools are helping to automate the customer support experience and deliver targeted results in a shorter amount of time.The overall mission of the Next-Generation Support approach from SAP is to minimize the effort and time required by SAP customers while maximizing their business outcomes said Andreas Heckmann global senior vice president and head of customer success services SAP Digital Business Services SAP. The Intelligent Enterprise requires speed and precision and the continued integration of machine learning and AI into the Next-Generation Support concept has enabled us to provide just that. These intelligent technologies enable our support tools and support specialists to learn from the past and deliver accurate solutions for inquiries in real time as well as customized proactive recommendations before an incident shows up.In an effort to raise the bar in customer support SAP Digital Business Services continues to leverage machine learning and AI to optimize its real-time support experience for customers and its built-in support features