Germany Dhl Report Tender

65 of the respondents identified the exponential growth of e-commerce and its implications on service as having a significant impact on supply chains.European Customers are looking for complete solutions with a global reach.DHL survey The Logistics Transport Evolution The Road Ahead Evolution in the European transport sector is also driven by trends such as the urbanization of markets and technologies like big data analytics and digitalization.A recent survey commissioned by DHL the worlds leading logistics company has revealed that companies are facing a fast changing market environment be it in terms of geopolitical changes or technological transformation. But in terms of their ground transportation operations by far the biggest issue on companies minds is e-commerce and its implications on service and ground transportation requirements. Especially the extraordinarily high service expectations born of e-commerce are impacting businesses. Just to name a few Customers are expecting same or next day delivery variable last-mile delivery options high in-transit visibility as well as flexible or free return policies and always in-stock inventories. Services that are increasingly challenging. Paul Stone CEO DHL Supply Chain Nordics and Head of Transport for MLEMEA explains Our European customers look for first-class capabilities in enabling last mile deliveries which is why technology will be central to navigating this new era for ground transportation. The capability of AI and data analytics to manage the order profile and shipping patterns of customers increasingly complex and demanding operating models while optimizing cost and service means that they are now viewed as essential services rather than added benefits. The DHL survey The Logistics Transport Evolution The Road Ahead found out that the impact of e-commerce on markets in general and ground transportation in particular varies by region. For example when comparing the impact of e-commerce over the next one to two years versus three to five years U.S. respondents expect the impact to slightly decrease from 63 to 60 while in Europe Middle East Africa Asia Pacific and Latin America that same impact number increases from 65 to 69. Paul Stone CEO DHL Supply Chain Nordics and Head of Transport for MLEMEA explains Here in Europe transport is undoubtedly a critical aspect of the global business environment and our findings indicate that companies across sectors and markets now recognize its strategic value. Thats reflected by our customers C-suite executives becoming more involved in transportation discussions. We undertook this study to gain an insight into exactly what companies expect from their transportation service providers both and tomorrow. Our research has shown us that customers are increasingly looking for complete solutions with a global reach as they can solve a wide range of transportation issues and requirements. In Europe particularly environmental commitments are increasingly important to our customers. Here the research showed that throughout Europe the United States and Asia more and more mega-urban centers are deploying congestion pricing and tolls on vehicles entering urban areas during peak business times or in some cases at any time. Environmental concerns about transportations significant carbon footprint will grow as an issue and a potential constraint in delivering goods into these highly populated urban areas. 76 of respondents stated legislation around mandatory carbon reporting is having a big impact on their transportation decision making. Broader societal factors were also highlighted as presenting associated challenges with 61 of companies referencing the increase in urbanization as a factor that will significantly impact their future business. Technology and its ability to help manage this complex environment are increasingly seen as a standard requirement of 3PLs more than two thirds 67 of companies believe that big data analytics and artificial intelligence AI are services that are essential for 3PLs to offer their shipper customers.