📋 Tender Overview
Twenty-five public and private-sector representatives from Kazakhstan Kyrgyzstan Tajikistan and Uzbekistan now know about the best practices in implementing electronic queue management systems e-QMS thanks to a study tour to France and Estonia. Twenty-five public and private-sector representatives from Kazakhstan Kyrgyzstan Tajikistan and Uzbekistan now know about the best practices in implementing electronic queue management systems e-QMS thanks to a study tour to France and Estonia. e-QMS provide digital solutions to traditional physical queues help optimize traffic at the border and transport terminals reduce waiting time and streamline transport flows. The system has long been in use in several European countries proving efficient in saving money and time for local businesses as it allows for better planning of export operations.Customs delays are one of the major obstacles to trade within the Central Asian region and with the EU in a recent survey by the International Trade Centre ITC more than 75 of all respondents mentioned long queues and delays at border crossing checkpoints as factors hindering trade. Implementing a system like the e-QMS used in Estonia and France would help eliminate these bottlenecks.The study tour took place in the first half of September 2022 and allowed Central Asian officials and experts dealing with trade customs and logistics matters to learn from their peers in France and Estonia. The tour was organized by ITC under its Ready4Trade Central Asia project funded by the European Union EU.QuotesThe experience of European Union is an example of how cross-border trade management could be streamlined with the help of digital solutions. Both government authorities and business operators in Central Asia would greatly benefit from this EU experience if some of these solutions are applied in the region.Youri Skaskevitch Programme Manager EU Delegation to KazakhstanThis exchange of experience has demonstrated the benefits of using electronic queuing among which are the fight against corruption and time savings. Undoubtedly both government agencies and businesses will benefit from the introduction of this system.Iskender Asylkulov Deputy Minister of Economy and Commerce of the Kyrgyz RepublicConsidering the continually developing trade within the region and with the EU as well as the rapid technological advancement introducing electronic innovations and solutions at the border is the next logical step in facilitating international trade. This initiative would significantly improve the efficiency of customs procedures.Pierre Bonthonneau Trade Facilitation Adviser International Trade CentreBackgroundEstonia and France are good examples of successful e-QMS implementation both at the government and private sector levels. The Estonian Government has pioneered one of the most advanced e-QMS solutions available on the market and implements it at the border while in France the private sector has been successfully using e-QMS for streamlining business operations at logistics warehouses.
