📋 Tender Overview
OSIPTELs Erestel showed revealing data on the use that Peruvians give to instant communication platforms, digital wallets, artificial intelligence, among others.The latest Residential Survey of Telecommunications Services (Erestel), prepared by the Supervisory Body for Private Investment in Telecommunications (OSIPTEL), revealed that, at the end of 2025, more than 60% of Peruvians used instant communication platforms and digital wallets.
In a section on the digital tools and services used by users, which was included for the first time in the survey, it was announced that instant communication platforms were the most used by Peruvians with 68.6%.
Regarding the type of instant communication, 98.6% of users used WhatsApp, followed by Facebook Messenger (45.1%), TikTok direct messages (27.9%) and Instagram direct messages (20.5%). The main reason was to communicate with family and friends (80.9%) and for work purposes (11.2%).
Furthermore, its use was more frequent in Metropolitan Lima with 80.7%, mainly in men with 68.9%, as well as by those who are 30 to 35 years old (83.6%) and of the AB socioeconomic level (83.2%).
The second most used digital tool or service by Peruvians was digital wallets with 62.3%. During the past year, its use was more frequent in Metropolitan Lima with 79.8%, in men (63.8%), between 30 and 35 years old (81.5%) and in those belonging to the AB socioeconomic level (82.1%).
Likewise, of the total of those who used a digital wallet, 96.8% of Peruvian users used Yape; while 25% used Plin and 2.3% other services or did not specify. The main reason was associated with making payments in physical establishments (64.8%) and with sending and receiving money between people (26.5%).
Artificial intelligence (AI) tools were third most used with 16.3%. The study showed that its use occurred, mostly, in Metropolitan Lima (23%), as well as in men (17.2%), in young people from 18 to 29 years old (28.4%) and in the AB socioeconomic level (26.4%).
Among people who used AI, 87.5% used ChatGPT, 35.5% Gemini and 15.4% other tools, mainly for academic activities (40.8%) and information (32.8%).
Fourth place was occupied by cloud storage platforms with 13.8% and in fifth place were online purchases or sales with 12.4%. OTT platforms for content (video streaming) closed the ranking of the services most used by Peruvians with 9%. Among the most used were: Netflix (93.2%), Disney+ (19.9%), HBO (13.2%), Prime Video (9%), among others.
The survey reveals that instant communication platforms and digital wallets are an essential part of the daily lives of Peruvians. WhatsApp achieves a universal presence among digital messaging users, while Yape leads the digital payments ecosystem. These results show that the Internet has ceased to be just a tool for accessing information and has become a critical infrastructure for social, economic and financial interaction.
To know all the results of Erestel 2025, you can access: https://sociedadtelecom.pe/2026/05/19/encuesta-residencial-de-servicios-de-telecomunicaciones-erestel-2025/
Lima, June 1, 2026
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