📋 Tender Overview
The Government announced today August 17 that the AI Efficacy Enhancement Team has so far facilitated and implemented the first batch of 30 Efficacy Enhancement Projects see Annex which are being rolled out in phases starting from mid2026
The first batch of 30 Efficacy Enhancement Projects involves 13 departments and includes 10 highimpact flagship projects covering areas closely related to the public and business such as transport licences leisure and sports facilities food business licences environmental hygiene complaint handling and environmental protection
These 30 Efficacy Enhancement Projects mainly optimise the workflow of various application processing matters or public service queuing to make them easier and faster thereby enhancing users experience For example the adoption of AI has drastically reduced the processing or waiting time for certain cases by 90 per cent Meanwhile some projects have streamlined internal government procedures to improve work efficiency For instance through AI technology application andor process reengineering the processing time for certain workflow has been compressed from several days to several hours while the time required for case triage or analysis has also been shortened by half or more
The implementation of these projects resulted from the support and efforts by relevant departments The Team has also established an AI dedicated task force comprising experts in AI and data science from the Digital Policy Office and the Census and Statistics Department The task force collaborates with leading AI enterprises to assist government departments in taking forward projects in partnership by using AI technology This arrangement ensures AI applications match with the actual operational needs of departments and new developments and trends of AI said the Deputy Chief Secretary for Administration Mr Cheuk Winghing
With the objectives of achieving pragmatic implementation and a swift rollout we are striving to launch Efficacy Enhancement Projects progressively in 2026 and 2027 Launching these projects within a short period of time reflects the Governments determination and execution capability in smart transformation
The first batch of the projects has also demonstrated the potential in promoting AI across departments Despite the diverse functions and responsibilities of different departments there are similarities in daily workplace scenarios such as online reservations license applications audits and assessments responding to enquiries and environmental monitoring If a solution could be successfully applied in a pilot department the relevant experience technologies and operation models can be extended to other departments and similar work scenarios with suitable adjustments he said
The Government will continue to promote further AI adoption explore more AI application scenarios replicate and scale up the successful experience from the first batch of the projects to further improve government operational efficiency and service quality and continuously optimise public services so that citizens and enterprises can have a real sense of the convenience and benefits brought by digital intelligence transformation
In the 2025 Policy Address the Chief Executive announced the setting up of the AI Efficacy Enhancement Team to coordinate and steer government departments to effectively apply AI technology to their work explore process reengineering and promote technological reform in departments to improve efficacy The Team is led by the Deputy Chief Secretary for Administration with the Secretary for Innovation Technology and Industry as well as Legislative Council Member Mr Duncan Chiu as Deputy Leaders
Attachment
First batch of Efficacy Enhancement Projects
