📋 Tender Overview
Sunass proposed improvements and clarity to drinking water companies in their presentation for transparency in billing.Receipts for drinking water and sanitation services provided by provider companies (EP) must be clear, detailed and easy to understand for users, says the National Superintendency of Sanitation Services (Sunass), in order to strengthen transparency and improve information on payments, concepts and how the amount of services is calculated.
Thus, the receipts that users receive at the national level must contain minimum information, such as:
Consumption detail: i.e. monthly consumption in cubic meters and meter readings (current and previous).
Terms: total amount to pay for the services billed and the term to make the payment.
Breakdown of charges: show the disaggregated detail of the amounts for services (potable water, sanitary sewage, wastewater treatment), fixed charge, taxes and other concepts.
Rates: information on the rate structure according to the user category.
Informational messages: notices about changes in rates, billing, recommendations or other relevant information.
Transparency in environmental contributions: indicate the amount allocated to remuneration mechanisms for water ecosystem services (Merese-h).
Useful alerts: information about unpaid bills, arrears and the possible date of suspension of the service.
In addition, include the meaning of billable concepts, as well as the means for submitting claims to the drinking water company and the Sunass service channels, to which the population can resort in case of queries.
Sunass recommends that the population review their receipts in order to compare and control their consumption and take care of drinking water, as well as identify debts or alerts in a timely manner. Also, remember that it has the Yakumetro application, through which you can simulate the monthly payment according to your category, available at the following link: https://apps.sunass.gob.pe/simulator-tarifario/#/home
Users can contact the regulator through the Sunass Phone Number 1899, to receive guidance on the correct reading of their receipts or other issues regarding their sanitation services.
