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The new circular of the Ministry of Construction requires airlines to refund tickets on time when flights are delayed, canceled or passengers are refused transportation, and also stipulates a non-refundable advance compensation level of up to 165 USD for international flights. Download In addition to regulations on ticket refunds, the Circular also clearly states the level of non-refundable advance compensation for each passenger for domestic and international flights. The Ministry of Construction has just issued a Circular on Air Transport Regulations, effective from July 1, which specifically stipulates the carriers responsibilities regarding the method and time limit for refunding tickets to passengers. According to the Circular, in cases of delayed flights, changes to flight schedules, delayed flights with passengers on board, and delayed flights. canceled and the passenger is refused transportation as stipulated in Decree No. 208/2026/ND-CP, the airline is responsible for refunding the ticket within a specific time limit depending on the payment method. Airline ticket refund must not exceed 45 days. Specifically, if the airline refunds the ticket in cash or bank transfer, the time must not exceed 21 days; by voucher, maximum validity is 14 days; Refunds via credit card will not exceed 45 days. In case of ticket refund through the agent system, it will not take more than 30 days. After receiving payment from the carrier, the agent must refund the ticket to the passenger within no more than 25 days. The Circular also stipulates that the time limit for the carrier to refund the ticket is calculated from the time the passenger requests a refund. Passengers must submit a ticket refund request no later than 60 days from the scheduled departure date of the canceled flight or the actual departure date of the delayed flight or the flight on which the passenger is refused transportation. In other cases, the carrier is responsible for stipulating the time limit for requesting a refund of the passengers ticket and the time limit for refunding the ticket to the passenger. The ticket refund period must not exceed 60 days from the time the passenger requests a valid ticket refund. At the same time, these contents must be publicly announced on the airlines website. Passengers are compensated up to 165 USD. In addition to regulations on ticket refunds, the Circular also clearly states the non-refundable advance compensation level for each passenger for domestic and international flights. For domestic flights, the compensation level is determined according to flight distance. Specifically, flights under 500km are compensated 220,000 VND; From 500km to less than 1,000km is 330,000 VND; from 1,000km or more is 440,000 VND. For international flights, the corresponding compensation is 28 USD for flights under 1,000km; 55 USD for flights from 1,000km to less than 2,500km; 88 USD for flights from 2,500km to less than 5,000km and 165 USD for flights from 5,000km or more. In addition, the Circular allows carriers to pay non-refundable advance compensation higher than the above level. Notably, in case a flight is delayed for 4 hours or more and then canceled, the non-refundable advance compensation only applies once. According to the new regulations, passengers have the right to choose the method of receiving the non-refundable advance compensation. In addition to cash or bank transfer, passengers can receive compensation through intermediary services, legal online and electronic payments or reward points of the frequent flyer program (if any); free tickets; Payment vouchers (vouchers) or reimbursement documents to continue using the airlines services. The Circular requires that the conversion value of these methods must be equivalent to the monetary compensation value and the carrier must not impose unreasonable restrictions on use. The two parties can also agree on other forms of compensation. Passengers can submit compensation requests at the airport, ticket office or through the electronic environment. The request must be made within no more than 90 days from the scheduled departure date of the canceled flight or the actual date of the delayed flight or the flight on which the passenger was refused transportation. After receiving the request, the airline must fulfill its compensation obligation within 21 days. In case of refusal of compensation, the airline must notify and clearly state the reason to the passenger. Along with that, the carrier is obliged to develop and publish on the website instructions for non-refundable advance compensation, including relevant information and documents (if any); Organize to receive requests and make compensation. The new circular of the Ministry of Construction also requires that immediately after a decision to cancel a flight compared to the base flight schedule or identify a long-delayed flight, airlines are obliged to provide information to airport authorities and operators.At the airport, the enterprise providing passenger terminal operating services must check, monitor and update the flight information display system (FIDS) at the airport. Resolve passenger complaints within 7 days. For complaints related to passengers not receiving or not receiving the correct amount of compensation according to regulations, the airline must receive and resolve them promptly. Within 7 days of receiving the complaint, the carrier must provide a written response regarding the implementation of the compensation obligation. In addition, airlines are also responsible for reporting the implementation of the non-refundable advance compensation obligation for cases where passengers are refused transportation, flights are canceled or have prolonged delays according to the provisions of the Circular. PTTRefer moreVietjet re-operates 5 routes to Da Lat from AugustSee moreNew regulations on insurance Ensuring special flights and specialized cabinsSee moreWhat must aircraft meet to maintain c
