📋 Tender Overview
The Law amending and supplementing a number of articles of the Law on Citizen Reception, the Law on Complaints and the Law on Denunciations takes effect from July 1, 2026 and is expected to contribute to perfecting the legal framework, enhancing the responsibility of public agencies, and better ensuring the legitimate rights and interests of citizens. The National Assembly officially passed the Law amending and supplementing a number of articles of the Law on Citizen Reception, the Law on Complaints, and the Law on Denunciations. On the afternoon of December 10, the National Assembly voted to pass the Law amending and supplementing a number of articles of the Law on Citizen Reception, the Law on Complaints and the Law on Denunciations, with 439/444 delegates in favor, reaching a rate of 92.81%. Comprehensively receive comments to improve the mechanism for receiving citizens and processing applications. Before the National Assembly voted, Government Inspector General Doan Hong Phong reported on the reception, revision and explanation of the draft law. Regarding the amendment to the Law on Citizen Reception, the Government received proposals on online citizen reception, application processing process and notification of initial results, as well as supplementing and clarifying the responsibilities of the Standing Committee of Peoples Councils at all levels in citizen reception work. Detailed contents will be specified in the decree to ensure feasibility and consistency when implemented. Regarding the Law on Complaints, the draft law adds regulations on withdrawing complaints and the principle of not reviewing withdrawn content, except in cases where the complainant is threatened or coerced. The law also clarifies the basis for temporarily suspending the resolution of complaints in cases where it is necessary to wait for results from related issues, and adds the Cipher Inspectorate as an advisory unit for the complaint resolution process. Strengthening the protection of whistleblowers In amending the Law on Denunciations, the Government added regulations on termination of protection when the protected person intentionally fails to perform their obligations under the law; Absorb regulations on protecting the identity of whistleblowers in the guiding decree to ensure peoples safety when providing denunciation information. Some contents related to databases, digital transformation, budget and technical infrastructure will also be detailed in sub-law documents. RELATED NEWS Explaining to the National Assembly, Government Inspector General Doan Hong Phong said that the amendments to the law are built in the direction of not creating new organizations at the commune level, specifically not establishing a commune-level Citizen Reception Committee to avoid increasing staffing and apparatus; At the same time, deputies are not authorized to receive citizens to ensure that the leader directly carries out his responsibilities. The Government also did not add regulations on handling acts of recording, recording, and spreading false information because this content has been adjusted in other laws. In the Law on Complaints, the scope of regulation and the authority to resolve complaints of the Chairman of the Commune Peoples Committee against commune-level officials are maintained; Do not add the prohibition of resolving complaints past due date because current law stipulates irresponsible behavior. The draft also does not add the content complaints in the process of being resolved. Regarding the Law on Denunciations, the Government agrees not to add the statute of limitations for denunciations, not to add forms of denunciation via social networks, and not to increase the initial processing time to ensure the timeliness of the work of preventing and combating violations and corruption. Phuong Lien
