📋 Tender Overview
The urban development service center at Rathausstrasse 14-16 has now been in existence for 20 years. Citizens can find out about current and historical zoning and development plans here. Every year around 9000 Viennese use the Viennese urban development services. The aim of the work of the service point is that you can quickly and easily get an idea of developments in your own residential area within Vienna but also get information about the possibilities for building your own property. The personal conversation with experts is very important.Vice Mayor Birgit Hebein In urban development we are building the future of our city and that moves people. They are experts in the city know their surroundings and are familiar with their places. This is a special asset for the quality of life in our city and that is why participation is very important to me. That is why it is so incredibly important to make information available to citizens. Because before participating people need the information that is important to them in order to be able to get an idea for themselves. The urban development service point is therefore an incredibly important contribution to urban development that relies on participation. And it stands for a transparent open and customer-oriented administrative culture an important pillar of a democratic society.The service point is characterized by continuous and service-oriented work which often takes place in secret. It does valuable work in explaining complex issues and thereby creates transparency and acceptance. The service point carried out a customer survey in spring 2020. The positive result well over 90 percent of those questioned were very satisfied with the work of the employees at the service point. In particular the friendliness and professional competence were rated very highly.The high level of customer satisfaction shows that the urban development service point is an important and popular point of contact for the Viennese. The information is passed on precisely to the residents and open questions are answered quickly says Christoph Hrncir Head of the District Planning and Zoning Northeast Department.The current zoning and development plans have also been available online since 2005. The possibility of commenting on a draft in the context of the public edition is easily possible via the website of the City of Vienna by email or fax. Inquiries even if they are not always subject-specific are dealt with with knowledge and research within a very short time.
