Austria Mobile Phone Tender

A consumer bought a cell phone for her daughter. But she did not sign the sold-out insurance contract. Nevertheless nearly ten euros were deducted from their account monthly for the insurance. When the consumer noticed the debits she demanded the amount in vain. With the help of the AK consumer protection the consumer finally got back the entire amount of around 240 euros.In the fall of 2016 Ms. D. bought a cell phone from T-Mobile for her daughter. The mobile phone contract has an insurance contract attached. The insurance contract was made out in the name of the daughter and automatically filled in with the bank details of Mrs. D. Since she did not want insurance she did not sign the contract either. Nevertheless 9.99 euros were debited from her account monthly handled by Square Trade Ltd.Premiums were debited monthlyMs. D. the debits on her account were noticed only in November 2018 after her daughter has opted for a new phone. She immediately informed Square Trade Ltd to stop the charges and recover the wrongly debited payments of 9.99 euros per month for the past two years - a total of 239.76 euros.AK helped the consumer the amount was repaidSquare Trade Ltd finally confirmed the cancellation in December 2018. A repayment of the monthly premiums did not take place. Ms. D. turned to the consumer protection of the AK for help. The AK contacted Square Trade Ltd and asked the company to repay the amount with success. Mrs. D. got the almost 240 euros this year transferred to her account.