Australia Check Retailers Tender

Consumers are being warned to exercise extra caution when buying online with new figures revealing a jump in complaints about online purchases in the last financial year.Consumer Affairs Victoria received 8957 online shopping reports in 2017-18 up 12 per cent from the previous financial year.Goods not being supplied or only partially supplied continues to be the number one issue for consumers with 1375 complaints followed by refund and return rights 1084 complaints and major failures or defects 1003 complaints.Examples of complaints include a parent who ordered baby clothes that fell apart soon after arrival and was told by the business that seeking a refund was against the law.In a separate case a couple purchased an entertainment unit online for 799 only for it to arrive with the incorrect doors chips in the paint and timber detaching from the frame.Another consumer bought a 200 pair of boots advertised as genuine leather. After three weeks of wear the leather started to peel off. The retailer refused a refund or exchange claiming the damage was caused by wear and tear.Australian-based online retailers must comply with the Australian Consumer Law and consumers have the same protections as if they buy in-store. This includes the right to a refund exchange or repair if a product is faulty or unsafe doesnt match its product description or never arrives.Retailers based overseas may only need to comply with the consumer protection laws of their own country.Simple precautions Victorians can take before buying online includesearching for business reviews and warnings to help identify bad online businesses or even scam websitesonly making payments through secure sites. A secure internet address starts with https instead of http the s stands for secureknowing details such as delivery timeframes and the online stores refund return exchange and repair policies. Businesses are not legally required to offer a refund return or exchange if you change your mind.keeping copies of all electronic documents and receipts in case there is a problem later.Quotes attributable to Minister for Consumer Affairs Marlene KairouzBuying online is a quick and easy way to get what you need but it pays to do your homework.There are a number of precautions Victorians can take to protect themselves on line they should read the fine print know their rights and only buy from trusted websites.