📋 Tender Overview
Digital conversion - With artificial intelligence is the core - will change the management method comprehensively from July 1, 2025, the two -level local government model officially operates, marking the turning point in administrative reform in Vietnam. With a series of state management tasks will be decentralized and decentralized to the commune and ward level - where the closest contact with the people and businesses - the pressure to handle work at the grassroots level will increase significantly, from resolving administrative procedures to implementing the biological security policy and monitoring data in real time. In this context, according to Mr. Hoang Nam Tien - Technology expert, digital conversion, Vice Chairman of FPT University Council, artificial intelligence (AI) emerged as an essential tool, helping civil servants optimize efficiency and improve service quality. Mr. Hoang Nam Tien: Party agencies and governments are drastically promoting to achieve 100% of online public services at level 4 - that is, people and businesses can sit at home or at the office to carry out all administrative procedures. At that time, the organization and use of the staff will change fundamentally, resulting in the transformation in the way of serving the people, the transformation of the person. Current management, the word manager to serve people and businesses. Mr. Hoang Nam Tien - Technology Specialist, Digital Conversion, Vice Chairman of FPT University Council. What can the commune and ward officials expect? In communes and wards, civil servants often face popular questions such as Procedures for granting land use right certificates need? Or How to register social benefits?, Who can provide immediate answers with high accuracy. In addition, AI also supports the search of legal information, sorting records, and predicting common problems based on historical data. For example, when people ask about the policy of supporting small and medium -sized businesses, an assistant AI can provide detailed answers with relevant legal documents, ensuring accuracy and transparency. This not only improves the efficiency of working but also improves the experience of the people when interacting with the administrative agency, but according to Mr. Hoang Nam Tien, the effect of AI does not come from the technology itself - but from the way people use it. Therefore, if anyone wants to promote real values, need to go hand in hand with retraining officials, improving digital skills, especially at commune and ward levels - where the reform pressure will be under a lot of pressure. Optimize the effectiveness, not replacing the people of Hoang Nam Tien: Artificial intelligence is not a magic chopstick, because there are many jobs that require creativity, handling realistic situations, experience, experience and assertiveness of people, especially with the leadership and management role. Government information is information that we are aiming to equip each AI Assistant official. is opening a new approach to administrative reform in Vietnam. However, the application of AI in public administration, especially at the basic level, is not only dependent on technology but also on the readiness of the civil servant. It is time to ask no longer a question: Should anyone use in the administration or not? The true question that needs to be asked is: Who will we use? - To make work more effectively, for people and businesses to better serve, and for each cadres and civil servants to become a better version of their own.
