📋 Tender Overview
Andorra Telecom carried out a total of 1027 technical interventions last year. These interventions have as their main objective the maintenance in perfect condition and the updating of all the equipment that serves the homes and businesses of the country.The operator has an important team of people focused on monitoring and keeping all the equipment that provides connectivity telephony and television services updated and in optimal condition.To minimise the impact that these interventions may have on the continuous supply of the service Andorra Telecom has a multitude of redundant equipment so most interventions have no impact on the customer. However certain operations involve minimal service outages. It is in these cases that the whole process is carried out in the early hours of the morning to minimize the number of customers that may be affected.Finally there are a small number of operations that due to their special characteristics such as interventions on antennas must be carried out with natural light and taking into account weather conditions since these equipments are usually many meters high.For Jordi Nadal director of Andorra Telecom it is very important to have a team of people dedicated to monitoring and managing all the maintenance and continuous improvement processes of our facilities so that the possibility of incidence is as minimal as possible. In addition the operator has taken a step forward in the communication of these tasks whenever there is a minimum probability of impact we notify all customers by email so that they can anticipate and adjust their activity. Quality of service is the fundamental pillar of Andorra Telecom added Nadal.
