📋 Tender Overview
Administrative reform associated with digital transformation is going deeper, creating clear changes in the way of management, administration and serving people and businesses. Practice in some localities shows that when people are the center, data is the foundation and technology is the driving force, the service administration is gradually forming in a substantive and effective way. Ho Chi Minh City is ranked 2nd nationwide in the digital transformation index and Innovation index - Photo: VGPTP Ho Chi Minh City applies 0 VND in fees and charges for 109 online administrative procedures. Ho Chi Minh City is transforming strongly to build a service administration - an administration centered on people and businesses, aiming for professionalism, transparency, efficiency and friendliness; In which, peoples satisfaction is considered a measure of success in performing public duties. In recent times, the Citys administrative reform work has achieved many positive results, notably the building and development of electronic government and digital government to best serve people and businesses. In particular, in the context of reorganizing the political system, the City still ensures the smooth operation of the administrative apparatus of a new megacity. Vice Chairman of Ho Chi Minh City Peoples Committee Nguyen Manh Cuong said that the digital infrastructure of the new Ho Chi Minh City has been merged from the digital systems of three areas including old Ho Chi Minh City, Ba Ria - Vung Tau and Binh Duong, ensuring operation on the same platform, infrastructure and unified digital data. The City has now officially put into operation 10 essential digital platforms, effectively serving people, businesses and the direction and administration of leaders at all levels. With the motto of taking data as the center to serve people and businesses, the City focuses on implementing data strategies, cleaning data according to Project 06, and connecting promptly with the National Data Center. To date, the City has standardized more than 14.8 million demographic information, ensuring correct, sufficient, clean, live. The Citys data warehouse integrates 30 shared databases. From there, it helps reduce more than 30% of paperwork and time to carry out administrative procedures related to production and business activities. To encourage people to use online public services, the City applies a policy of 0 VND fees and charges for 109 administrative procedures when performed online. The rate of documents resolved on time reached nearly 96%, especially at the commune level up to 99.44%. Applications serving people and businesses in all industries and fields continue to be maintained and promoted effectively. The health sector affirms its role as a specialized medical center in the region with 99% of hospitals implementing electronic medical records; Nearly 400 thousand elderly health records are synchronized on the Citys Digital Citizen application; Many tertiary hospitals effectively apply AI in supporting image diagnosis. The transportation industry provides real-time traffic information, deploys an electronic ticket system for public transportation, and aims for a comprehensive and convenient payment network. The Emergency Alert - Security and Information (SOS) application helps modernize the reception of security and order information from people to the City Police. The City focuses on developing City Digital Citizenship, contributing to promoting digital transformation through the Digital Education Popularity movement. The Digital Citizen application is authenticated through VNeID, promoting the role of community digital technology groups in propagating, guiding, and supporting people to access and use digital services. The delegation of the Ministry of Science and Technology conducted a field survey at the Public Administration Service Center of Quang Ninh province - Photo: VGP/TG Digital transformation associated with 2-level local government Not only Ho Chi Minh City, Quang Ninh continues to affirm itself as one of the bright spots with a methodical, drastic and effective way of doing things. Vice Chairman of Quang Ninh Provincial Peoples Committee Nguyen Van Cong said that in 2025, the province will implement tasks in the context of official operations. Implementing a 2-level local government model - favorable conditions for synchronously implementing institutional reform associated with digital transformation and exploiting population data. During the period 2021-2025, Quang Ninh persists in the goal of building a service administration. The province has digitized 100% of administrative procedures; PAR Index, SIPAS, PAPI indexes are continuously maintained in the leading group in the country. Reviewing and simplifying procedures helps cut processing time by 35-40%, especially in the fields of investment, land, and construction, thereby contributing to improving competitiveness and attracting investment. Regarding the implementation of Project 06, period 2022-2025, Quang Ninh completed connecting the administrative procedure resolution system with the National Population Database; Comprehensively deploy 25 essential public services and 28 specific public services. From July 1, 2025, the province will receive and process about 1 million administrative procedures, reaching 2.3 million documents for the whole year; The rate of correct and early resolution reached 99.3%; Online records reach over 90%. Exploiting population data helps people not have to submit copies of documents, reduces compliance costs, and increases transparency. To date, Quang Ninh has successfully deployed 42/45 pilot models of Project 06, completed and exceeded 12/13 promotion tasks, many contents completed ahead of schedule.Assigned by the government. Implementing Resolution 57, the province has concretized it into 46 tasks, completing 116 time-bound tasks on time. Quang Ninh ranks in the top 3 innovation indexes in 2025 and is one of 21
